Night Guest Services Agent

4 weeks ago

Auckland City, New Zealand Hind Management Full time

**Who We Are - Ko Wai Mātou**

Here at Sudima Hotels, we have one passion, you We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

**About The Role - Te mahi**

This is an exciting new full time role for an experienced Night Guest Services Agent in our award winning 4.5-star Sudima Auckland Airport Hotel.

Working alongside an amazing and experienced team who will assist you and support you as your career takes off, you will be required to work 40 hours a week from 11pm to 7.30am, with flexibility required regarding the specific days worked.

**Responsibilities | Ngā haepapa**

Responsibilities include but are not limited to:

- Warmly greet and welcome guests upon arrival
- Facilitate an accurate check in and check out process by arranging and recording guest details efficiently
- Respond promptly to guest inquiries, offering detailed information about the hotel’s services, amenities and activities.
- Assist guests with reservation bookings and accommodation arrangements as needed.
- Address and resolve guest complaints to maintain satisfaction and positive guest relations.
- Answer, connect, and transfer telephone calls to the appropriate departments with professionalism.
- Manage incoming and outgoing correspondence and deliveries, ensuring timely distribution.
- Maintain a clean, organised and welcoming reception area at all times.
- Perform administrative tasks to support office operations. Includes data entry, filing, mail despatch and photocopying.
- Perform porter duties including assisting with luggage, and valet parking.
- Provide cross-departmental support by assisting various hotel teams as needed.
- Adhere to Health and Safety Standards, reporting any issues in line with policy requirements.

**Requirements**:
**About You | Ko Koe Tēnei**
- Confident, well motivated team player with a strong determination to achieve goals
- Ability to multi-task, show flexibility and meet deadlines while maintaining composure under pressure
- Strong communication skills - both written and verbal to engage professionally with guests and colleagues
- High attention to detail and a commitment to excellence in all tasks
- Excellent time management abilities
- Thorough knowledge of the area including local amenities
- Minimum New Zealand Restricted Drivers license or equivalent.
- Commitment to work 40 hours a week from 11pm to 7.30 am with some flexibility to work outside normal hours as required. Includes some weekend work and public holidays.
- NZQF Level 2 or 3 qualification
- At least one year of relevant experience may substitute for the formal qualifications listed above

**Benefits**

**We are all valued | He kura te tangata**

**As an employer of choice,** we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

**Nau mai, haere mai, tauti mai**

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**_ E manawanui ana tātou - We care_**

**_ Ka mahi tahi tātou - We work together_**

**_ Ka whai tātou i te tika - We do the right thing_**

**_ He kura te tangata - We are all valued_

  • Night Guest Service Agent

    3 weeks ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Night Guest Service Agent (HOT0B26J) Work Locations Hilton Lake Taupo Hotel 80-100 Napier Road (SH5) Taupo 3330 A Night Guest Service Agent provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Night...

  • Night Guest Service Agent

    3 weeks ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Night Guest Service Agent (HOT0B26J) Work Locations Hilton Lake Taupo Hotel 80-100 Napier Road (SH5) Taupo 3330 A Night Guest Service Agent provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Night...

  • Night Guest Service Agent

    3 weeks ago

    Auckland, New Zealand Hilton Worldwide, Inc. Full time

    Job Description - Night Guest Service Agent (HOT0B26J)Work Locations Hilton Lake Taupo Hotel80-100 Napier Road (SH5)Taupo 3330A Night Guest Service Agent provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Night Guest...

  • Night Guest Service Agent

    6 months ago

    Wellington City, New Zealand MINOR Hotels Full time

    We currently have an exciting opportunity for an experienced professional to join Oaks Hotel Wellington as Night Guest Service Agent on a part time basis. **Key Responsibilities include**: - Conduct guest arrivals and departures - Confidently provide personalised, proactive guest service - Provide outstanding guest experiences by demonstrating a commitment...

  • Night Guest Service Agent

    2 months ago

    Auckland City, New Zealand Avani Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Night Guest Service Agent

    3 weeks ago

    Auckland, New Zealand Minor International Full time

    Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Night Guest Service Agent

    6 months ago

    Wellington City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Night Guest Service Agent

    5 months ago

    Auckland City, New Zealand MINOR Hotels Full time

    We are looking for an experienced, dedicated and professional Guest Service Agent to join our team at Auckland Harbour Suites on a Full time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and...

  • Night Guest Service Agent

    6 months ago

    Wellington City, New Zealand MINOR Hotels Full time

    We currently have an exciting opportunity for an experienced professional to join Oaks Hotel Wellington as Night Guest Service Agent on a part time basis. **Key Responsibilities include**: - Conduct guest arrivals and departures - Confidently provide personalised, proactive guest service - Provide outstanding guest experiences by demonstrating a commitment...

  • Night Guest Service Agent

    3 weeks ago

    Auckland, New Zealand Oaks Hotels & Resorts Limited Full time

    Company Location: Avani Metropolis Auckland ResidencesCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific,...

  • Night Guest Service Agent

    1 month ago

    Auckland, New Zealand Oaks Hotels & Resorts Limited Full time

    Company Location: Avani Metropolis Auckland ResidencesCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific,...

  • Night Guest Service Agent

    5 months ago

    Auckland City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Night Guest Service Agent

    6 months ago

    Wellington City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Night Guest Service Agent

    5 months ago

    Wellington City, New Zealand Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Night Guest Service Agent

    6 months ago

    Wellington City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    2 weeks ago

    Auckland City, New Zealand Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Night Guest Service Agent

    1 month ago

    Auckland, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Night Guest Service Agent

    3 weeks ago

    Auckland, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    6 months ago

    Wellington City, New Zealand AccorHotel Full time

    **Company Description** About Movenpick Hotel Wellington**: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences **"Why work for Accor?** We are far...

  • Night Guest Service Agent

    2 months ago

    Auckland, New Zealand Oaks Hotels Full time

    Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...