Night Guest Service Agent

3 weeks ago

Auckland, New Zealand Minor International Full time

Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.Job DescriptionWe currently have an exciting opportunity for an experienced professional to join AVANI Metropolis Auckland Residences as our Night Guest Service Agent on a Part time basis.Key Responsibilities include:Welcome and check in guests after hoursCommunicate professionallyMake bookingsAssist guests during their stayQualificationsPrevious experience in a hotel or customer service environmentExcellent written and verbal communication skillsExceptional customer service skills and an unwavering positive attitudeThe ability to successfully provide a high level of customer satisfactionProfessional presentation essentialAvailability to work 10pm-6am on a rotating roster, may include weekends and public holidays for a minimum of 2x nights per week.Additional InformationJoin our positive and vibrant team and be rewarded with these team benefits:50% discounts on accommodation across all Minor Hotel brands in Australia and New ZealandAccess to Minor Hotels ANZ paid parental leave benefits20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAdditional paid leave including Birthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company's business requirements.NIB Insurance discountsDiscount savings and cash back from over 400 popular retailers in Australia and New ZealandWellbeing programs with Uprise (EAP)
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