Manager Service Reliability

3 weeks ago


Wellington City, New Zealand New Zealand Government Full time

**Type**: PermanentHours: Full timeLocation: WellingtonBusiness Group: Technology Services and SolutionsBranch: Organisational Capability and' Services Salary: $117,742 - $157,843
The Manager of Service Reliability will lead a team of site reliability Leads and support engineers to ensure the stability and scalability of our services. This role is crucial in driving the operational excellence and continuous improvement of our IT infrastructure and services to enable our branches to deliver to the New Zealand public. This role will be responsible for defining operational strategy, standards and establishing the practice of SRE in the department.
- Lead, mentor, and develop a team of service reliability leads and other technical staff.
- Design and implement strategies for improving service reliability, including redundancy, failover, and disaster recovery plans.
- Develop and maintain monitoring and alerting systems to proactively identify and resolve issues.
- Collaborate with development, operations, and product teams to ensure new and existing services meet high standards of reliability and performance.
- Work with SDM's to oversee the incident management process, ensuring timely resolution of service disruptions and thorough post-incident reviews.
- Drive the adoption of best practices in system architecture, performance optimisation, and capacity planning.
- Implement automation tools and processes to enhance operational efficiency and reduce manual intervention.
- Work with our Software Development and OpSec teams to create a culture of DevOps across the BTS group.
- Ensure compliance with security standards and regulatory requirements related to service reliability.
- Prepare and manage budgets related to service reliability initiatives.



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