Senior Service Designer Phoit, Sector Digital

3 months ago

New Zealand Te Whatu Ora - Health New Zealand Full time

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

The Senior Service Designer role is at the heart of how we bring together the parts of the puzzle to design excellent services for our workforce and our communities. This is a high-profile opportunity due to the responsibilities of this role in supporting nationally significant products and services, and in supporting and influencing key stakeholders within Te Whatu Ora and the wider health system.

This opportunity is to join our Design Practice in an 18 month Fixed Term capacity. You will be embedded within the Public Health Operations IT (PHOIT) programme leading the design of services for the National Public Health Service (NPHS). This role will be pivotal in recommending the optimal design and delivery of services for this critical function.

Our Sector Digital Channels team is the driving force behind change in our nationally enabled services. We're on a mission to create cost-effective and sustainable digital solutions that revolutionize accessibility. From user-friendly digital self-service options to seamless integration and automation, we're here to make life easier for the workforce, health consumers and whānau.

We take pride in managing, delivering, and providing unwavering support for all our national external services. From Te Whatu Ora to Te Aka Whai Ora and Manatū Hauora, we've got our fingers on the pulse of it all.

Design and Channels are responsible for the design and delivery of our consumer facing digital products used by a wide range of consumers and whānau across Aotearoa. We aspire to create products that are accessible to the broadest consumer audience and that our services are consistent across the channels we provide to support equitable access.

Our Design Practice champions the needs of health consumers and whānau, utilising human-centred design practices to recommend solutions that deliver an equitable, efficient and best possible consumer experience across our available service channels.

**Mōu | About you**

As a Senior Service Designer, you will use a human-centred co-design approach to design services. You'll weave together the layers which make up our health services, including people, processes and enabling technologies, building a cohesive picture of how a service works from start to finish. Through this you will create better experiences and outcomes for people, whānau and communities, whilst also delivering operational efficiency and business sustainability.

We need flexible, resourceful people with a strong equity focus who can successfully guide diverse groups through a co-design process. You will be joining a fast-paced and complex environment and will need to be pragmatic and able to advocate for the value of a human-centred approach.

As a Senior Service Designer, you will also inform the strategic direction of Service Design as a discipline within the Design Practice.

**Ngā pūkenga me ngā wheako | Skills and experience**
- **A minimum of 7 years' experience** in Service Design or related roles, within large organisations across the public and private sector. Working knowledge of the health sector and government (previous experience desirable).
- **Service Design **-** **you demonstrate an excellent understanding of the fundamentals of Service Design as a discipline and how it is used to create business and customer value.
- **Pae Ora and Te Tiriti o Waitangi** - can evidence an understanding of Pae Ora (Healthy Futures) Act 2022, the significance, and obligations of Te Tiriti o Waitangi, including how to give effect to these expectations in a meaningful way, and the commitments to equity and priorities of Wai2575. Have an appreciation of cross-cultural matters, including knowledge of tikanga Māori (or a willingness to learn).
- **Communication & relationship effectiveness **- you demonstrate effective communication and interpersonal skills, including the ability to write and present in a clear, persuasive, and impactful way, to influence others to embrace change, and to develop, unify and maintain strong internal and external relationships essential for achieving sustainable outcomes.
- **Dealing with ambiguity **- can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; is not upset when things are up in the air; does not have to finish things before moving on; can comfortably handle risk and uncertainty.

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth.

**Ko te mahi e tika ana mō te ao hurihuri nei

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