Technical Support Representative
1 day ago
**The Opportunity**:
Are you an experienced Technical Support Representative with a passion for resolving complex machine technical issues?
Komatsu New Zealand have just the opportunity for you based from our Christchurch Branch whereby you will work closely with our teams across the South Island.
You will report to the Product Support Manager and assist in maximising equipment availability, reliability and productivity on the entire Komatsu fleet across the South Island. You will be involved with service provision, customer relationship management, operational excellence and continuous improvement as part of the Technical Support Team.
**Role Location**: Christchurch - supporting our South Island Operations
**Key responsibilities**:
- Visit Customers to observe machines & create technical documentation based on machine observations and issue investigation/resolution.
- Identify and Implement machine performance improvement strategies and maintenance plans
- Provide on-the-job technical assistance for the Service Technicians in fault-finding, major component change outs, maintenance practices & operating practices
**Komatsu can provide you with**:
At Komatsu we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:
- Kiwisaver employer contribution matched to employee contribution up to 10%
- Life and disability insurance
- Free annual medical check
- Flexible working hours where practical
- Paid parental leave
- Access to an array of technical training, personal development and upskilling
**Your Knowledge, Skills, and Abilities**:
- Hold a recognised Automotive Trade Qualification (Level 4) - Heavy Automotive Engineering - Plant and Equipment or Automotive Electrical) - or equivalent
- Demonstrated previous experience and product knowledge on Komatsu equipment within the construction, quarry, mining and forestry industries
- An understanding of maintenance targets including availability, reliability, parts management, and component life cycle management
- Ability to analyse/troubleshoot complex hydraulic, mechanical, and electrical technical problems and recommend solutions
- Ability to interpret electrical schematics, mechanical and engineering drawings
- Demonstrated ability to self-manage and take responsibility in a remotely supervised role
- Have a high level of customer management experience
- Capable of travelling to customer sites at short notice
- A strong commitment to health & safety
- Strong negotiation skills, attention to detail and problem-solving skills
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._
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