Client Services Advisor

3 weeks ago

Wellington City, New Zealand New Zealand Government Full time

Discover a career with purpose at MBIE
- Flexible part time opportunity minimum 20 hrs per week - Mon - Fri
- Central Porirua location.
- MBIE offers the potential to work from home up to 40% of the time after training

**Salary**: $51,323 pro rata

**Tēnei tūranga - About the role**:
This is a great opportunity to start your career in government with part time hours that suit your personal commitments, lifestyle and work-life balance. If you want to be part of a team to help grow Aotearoa for all, then becoming a Part Time Client Service Advisor with MBIE is a brilliant starting point.
The MBIE Service Centre needs people who are switched on. To be successful in this role, you will need a passion for learning, a positive attitude, a pro-active approach to work, are resilient and have proven experience in a customer service environment.
You will represent a range of business areas, both within MBIE and for external government agencies, so we need people who can think on their feet and use their initiative. You will take calls from over 35 different phone lines and deal with a diverse and varied range of topics including housing, employment, businesses, and licensing to name a few.
You will assist clients in meeting their statutory obligations and help them navigate the services available to them through MBIE and wider Government. It will be your role to ensure that every contact is an opportunity for businesses and the general public to acquire information, education and encouragement that will assist them in resolving their queries.
As a member of the Te Whakatairanga Service Delivery team, you will gain invaluable insights into MBIE and its policies. You will join an MBIE call centre team that is committed to an inclusive and diverse environment and continually building Māori capability. You'll develop relationships and networks within the organisation, and be well supported by an experienced leadership team.

**Hours**:
This is a part time (p/t) role in which you will be scheduled for a p/t shift starting at 9:30am onwards, Monday to Friday. Once you are trained, capable and confident, there is potential to WFH up to 40% of the time. Part time hours will be a minimum of 20 hours per week; minimum of 4 hours per day; minimum of 3 days a week with scheduled breaks as required.

**Note**: Shifts longer than 4hrs and 15mins will include a 30 minute unpaid break.

**Training**:
Training will require your full time commitment to 37.5 hrs per week, Monday to Friday between 8 am and 6 pm. Training will be for a period of 3 to 4 weeks. On conclusion of the training period you will commence your part time working pattern.

**Salary**:
The starting salary for our CSA’s is $51,323 pro rata. Thanks to our progression framework, if you like self-development and achieving goals there is the ability to move quickly through our salary steps.
Within 12 to 18 months you could be on $61,528 pro rata with the ability to move to a Senior Client Service Advisor role and earn up to $66,630 pro rata.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and experience required:
**Our Client Service Advisors will be able to**:

- Demonstrate exemplary verbal and written communication skills
- Listen to what people need, analyse information quickly and give concise, complete and correct information for the issue at hand
- Handle stressful and emotionally difficult situations with a level head and sensitive approach
- Communicate and build rapport with a diverse variety of people and cultures
- Create a great customer experience that is world class by being empathetic, trusted and knowledgeable
- Be agile working in a fast-paced, exciting, and fluid environment
- Strong computer skills, including typing speed (not less than 30 WPM)
- Able to learn and understand technical information quickly

**What we can offer**:

- Ongoing training, support and coaching to enable your success and professional development
- A supportive, collaborative and inclusive work culture
- An opportunity to grow your knowledge, experience and understanding of New Zealand matters and it’s current climate
- Quick, consistent progression, along with steady salary increases if you choose to develop your career
- The satisfaction of knowing that you are providing an essential service and helping “Grow Aotearoa for All”, every day
- Brand new, modern, and earthquake-safe contact centre offices
- A diverse role where you will always be learning and the opportunity to train and tailor your career progression
- The potential to work from home up to 40% of your time

**Staff benefits**:

- Discounts on gym memberships
- Reduced health insurance premiums
- E-bike discount scheme
- Free flu vaccinations

This is a great opportunity to start your career in government. Learning about the many aspects of the Ministry of Business, Innovation & Employment will open numerous career paths to you with one of New Zealand's largest employers.

**Ētahi kōrero mō MB

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