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Service Coordinator
4 weeks ago
17/3/2023
- Fantastic Opportunity in a Dynamic NZ Owned Business
- High Performing, Passionate Team
- Christchurch Based - IT Solutions
**Our Client**
**The Role**
Christchurch based and reporting to the Director of Operations, we are looking to appoint a Service Coordinator who will act as the main link between the Professional Services Department and the client, providing timely scheduling and management of workflow in a busy service delivery environment.
This role requires superior customer service and organisation, answering incoming client requests and queries, determining the urgency of requests, creating tickets, assigning tickets from the dispatch board to the different teams within the Professional Services Department and monitoring their schedules. You will have a good overview of all products, services and how the business operates and continuously strive to provide quality solutions and create and maintain efficiencies in all areas. Additionally, you will liaise with the Sales Team regarding future work/projects to be assigned to the Professional Service Department and coordinate after hours work.
**Skills and Experience**
This broad and varied role requires a skilled Coordinator with a natural talent for establishing effective relationships with a wide range of internal and external stakeholders in an open, collaborative, and approachable manner. To succeed in this role, you will be solutions and process focused, have good attention to detail and be a strong multitasker. Ideally you will have experience working in a busy service delivery environment and can demonstrate outstanding customer service and workflow management. You will be a quick learner with outstanding communication skills and drive to help achieve targets. Your key strengths will be your ability to build strong relationships and exceed customer expectations.
Computer Culture is very proud of its team culture, so of considerable importance will be your ability to be a team player, work well under pressure and deliver on your commitments.
To view the position description for this role, copy and paste the link below into your web browser:
**To Apply**
**Applications close 5pm Wednesday 12th of April 2023
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