Service Coordinator

2 weeks ago

Christchurch, Canterbury, New Zealand Nurse Maude Full time
Service Coordinator

Challenging position in the healthcare industry

Coordinating with clients and staff

Join a growing organisation whose foundations are built around caring

Are you looking for a new challenge, where problem-solving and customer service come together?


We are seeking a professional office-based administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.


Te Whakahaerenga/The Organisation:
Nurse Maude has been caring for the community since 1896.

Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.


Te Mahi/About the Position:
We have a full-time position available in our Christchurch Papanui office.

The successful applicant will be required to work 8-hour shifts and participate in a roster between the hours of 7am and 5.00pm Monday to Sunday.


You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.


Key Aspects:
Proactively utilising the client management computer system, service coordinators will work as a team to ensure:

  • support worker rosters are accurate and timely
- visits are scheduled effectively and in line with service requirements
- all support worker leave is managed effectively
- an up-to-date and 'live' over-view of service delivery is maintained at all times
- effective and timely communication with clients and workforce, including proactively responding to queries or concerns


Working with the team leaders and service manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.


He momo/About you:


To be successful in this role, you will have at least two years' recent experience, working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.


You will also have the following skills:

  • Exceptional customer service, and a friendly and professional manner
  • Patience, resilience and a "can do" attitude in challenging situations
  • The ability to prioritise effectively and efficiently
  • A proactive and professional communication style
  • Systems orientation, with intermediate to advanced computer skills
  • Team orientation, working well with others at all levels
  • Critical thinking
Ki te huanga/Benefits of working at Nurse Maude

As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:

  • Wellbeing
  • The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures


 Staff Discounts
  • You will have access to a range of great staff discounts with our suppliers
  • Health Insurance
  • Discounted healthcare through Southern Cross


 Staff Development
  • We encourage and support personal and professional development through study and research


 Hourly rate
  • Your experience is recognised with competitive rates
Interested?


If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.

Job Details
Reference #
17831
Posted on
15 Mar 2024
Closes on

15 Apr :55

Location(s)
Christchurch
Expertise
Administrator
Job level(s)
Entry
Work type(s)
Permanent full-time

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