Support Service Coordinator

2 weeks ago

Christchurch, Canterbury, New Zealand Bupa Full time

BUPA is one of New Zealand's leading healthcare providers with a strong commitment to helping people across the globe live longer, happier, healthier lives.

We believe in thinking big to achieve big things that will transform our business and the impact that we have in the world.

In New Zealand, we are making a difference through our 48 care homes and 37 retirement villages.

About the Role
We have a wonderful opportunity for a Support Services Coordinator to join our Care Home and Retirement Village.

The care home has 92 beds providing rest home, hospital, and dementia level care, with our adjoining retirement village consisting of 48 villas and apartments.

It's our ambition to be New Zealand's most customer centric retirement village and care company.


The Support Services Coordinator is responsible for the Household, Laundry, Maintenance and Gardening teams, collectively referred to as Hospitality Services.


Key responsibilities will include:

  • Working closely with the General Manager and other management team members (including Head Cook) to achieve the smooth running of hospitality services, across, Household, Laundry, Maintenance and Gardening
  • Working within the operating budgets in all areas of responsibility
  • Maintaining a focus on first impressions and the impact of hospitality services on occupancy targets and resident experience
  • Coordinating the completion of training, achievement of competencies, and performance reviews of direct reports; and rostering and leave management of the hospitality staff
  • Lead the orientation and induction of hospitality staff, and participate in the orientation of other new staff, and the delivery of education programme topics as required
  • Champion and implement relevant local projects as required


This is a new position so you will be in a unique position to shape and grow your role, and build the future success stories for residents, staff, and the wider community.


About you


We are in the privileged business of providing a home to our residents, and as such, the creation of a hospitable, warm and caring environment is fundamental to the success of our business.

The role of Support Services Coordinator is fundamental to the success of this, and you'll have a particular focus on the delivery of high quality, efficient and effective services.


To be considered for this role, you'll need to have:

  • Previous experience managing teams of hospitality staff
  • Excellent written and oral communication skills
  • The ability to be flexible and adaptable, work under pressure and multitask
  • Strong planning, organizational, prioritization and problemsolving skills
  • The ability to establish and maintain positive relationships with colleagues, managers, teams and contractors
Bupa is proud to be an inclusive workplace.

We celebrate diversity and reward our employees with ongoing development opportunities, an employee led health and well-being program, reward and recognition programs, and industry-competitive remuneration and benefits.

But ultimately, we're here because of our collaborative, fun culture - and of course our purpose - "helping people live longer, healthier, happier lives.".

At Bupa, we come to work each day, knowing we're making a meaningful, positive impact on vulnerable people's lives.

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