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IT Systems Engineer

4 months ago

Christchurch, New Zealand HIND Management Full time

**Who We Are | Ko Wai Mātou**

Hind Management builds, operates and manages high-performing hotels, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility.

Through Kaitiakitanga and sustainable travel, we care for and protect Aotearoa’s unique environment for generations to come.

We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences.

We work together, we are connected on so many levels. family, business, community, local, and global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together.

**About The Role | Te Mahi**

As a result of our continued growth, we are now looking for an experienced** IT Systems Engineer to join us on a full-time permanent basis in Christchurch. **Your work will support our hotel teams across New Zealand and report to the IT Infrastructure Manager based in Hind Management's Auckland support office. This role is an exciting opportunity for someone with IT Support / Helpdesk experience looking to grow their career with lots of exposure to projects in a well-supported environment.

To succeed in this role you will be customer-oriented and cool-tempered, have good technical knowledge and ability to communicate effectively to understand problems and explain solutions. Providing prompt technical assistance on systems, responding to intermediate technical issues offering practical solutions. The goal is to create value for your internal customers, allowing our teams to continue delivering a seamless guest experience.

**Responsibilities | Ngā haepapa**
- Serve as the first point of contact for internal team members seeking technical assistance within Hind Managed sites.
- Take ownership of IT issues, and ensure delivery excellence in customer service
- Provide IT support (remote and on-site) and resolve technical issues
- Travel from time to time outside the region as required for project work.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures and or products
- Report to IT Infrastructure manager at Head office

**Requirements**:
**About you | Ko koe tēnei**

**Qualifications & Experiences**
- Must hold IT Certification such as COMPTIA A+, COMPTIA Network+ (or similar)
- 2-3 years experience Desktop & Network Support : Active Directory, Exchange basics, help desk technician, IT support role or similar, hotel environment a bonus
- Experience working with cabling and patch panels is essential.
- Solid experience with LAN and WAN networks; including networking tasks involving VLANs, Routing, DHCP, DNS
- Knowledge setting up IOS, Android Smartphones and Tablets
- Knowledge & experience on wireless networks; maintenance and troubleshooting wi-fi connectivity issues.
- Knowledge of Service Management and Operations processes is desirable
- Knowledge on AV systems & experience in incident, problem and change management processes

**Person Specific**
- A friendly and warm attitude towards others with a passion for helping
- Good time management, strong analytical and problem-solving skills
- Ability to work autonomously and remotely at times.
- Proven ability to work across teams, and build and maintain effective relationships
- Proficiency in English with excellent communication skills (phone, interpersonally and written)
- Ability to multitask and prioritize, work to deadlines, and remain composed under pressure

**Benefits**

**_ He kura te tangata - We are all valued_**
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Meals on duty, staff parking and uniform provided
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Our values are based on caring, working together,