Systems Engineer

6 months ago


Christchurch, New Zealand AllRecruits Full time

**Responsibilities**
- Manage and monitor all installed systems & infrastructure for the Managed Services customers in accordance with Standard Operating Procedures and service commitments. The systems and hardware to be managed will primarily be workstations/notebooks (60%), servers(20%) and network devices (10%), plus other end user devices including mobile phones and printers.
- Troubleshooting, diagnosing, and resolving hardware, system, software, network, and other IT related problems.
- Takes responsibility for Incident Management and Service Request fulfilment as appropriate for assigned customers and allocated activities.
- Collaborate with internal resources and other IT professionals to ensure high-quality deliverables are achieved for the clients.
- Ensures that all activity on Service Requests & Incidents and are recorded accurately within the Service Desk system, and that all tickets are tracked though to resolution in accordance with contracted service commitments and SLA’s.
- Ensures all allocated activities are performed as per current Standard Operating Procedures, and other Operational & Company processes.
- Keeps Customer and the Operations Manager informed of progress and any issues when dealing with incidents and fulfilling service requests.
- Ensures the Operations manager is advised of potential problems and that escalation processes are initiated where necessary.
- To represent the company products and services and at every opportunity, increase revenues and retain existing customers.
- Maintain a highly professional, helpful attitude when dealing with customers, support organisations and colleagues.
- Provide mentoring and support to other Engineers, as and when requested.

**Qualifications**
- 5 to 7+ year’s operating within an IT support environment
- Extensive experience with PC (workstation, tablet, notebook) imaging, builds & customisation
- Proven knowledge and experience supporting current versions of Windows Server
- Proven knowledge and experience supporting Windows 10 & Windows 7
- Working knowledge of backup technologies (Veritas / Veeam / Arcserve)
- Good knowledge of Windows Services like DNS, AD, DHCP, DFS/BranchCache and Group Policies
- Sound working knowledge of, and experience working with Storage technology
- Sound knowledge of and experience supporting Microsoft Remote Desktop Services
- Knowledge of Microsoft Azure & M365 technology
- Experience and knowledge of mobile device configuration and build
- Experience in VMware & Hyper-V
- Networking knowledge and experience
- Certifications in Microsoft, VMware, Citrix, ITIL ideal.

**Salary**: $90,000.00 - $110,000.00 per year

Schedule:

- Monday to Friday

Ability to Commute:

- Christchurch, Canterbury (required)

Ability to Relocate:

- Christchurch, Canterbury: Relocate before starting work (required)


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