Nz Advisor

2 weeks ago

Auckland City, New Zealand Youi Pty Ltd Full time

**Why Youi**:
Do you want to work from the comfort of your own home?

Are you comfortable navigating yourself around a keyboard and a computer? Do you enjoy helping people? We are looking for Kiwis that love working in a team environment, that have great energy levels and enjoy having good conversations with customers.

Youi Insurance is an award winning, values based Australian general insurer that prides itself on putting its customers first. We boast a smart, driven, and enthusiastic Customer Service team, with a fun and collaborative culture that places a huge emphasis on employee wellbeing and first-rate customer service. We provide a strong foundation for learning and development within the business, and as you continue to develop your skills, you will continue to be challenged every day. With innovation and sustainability at the forefront of our vision, we always aim to maintain our value of Awesome Service and are now looking for keen individuals to join our tight knit customer service team.

**The roles we have available are**:
**Claims Lodgement Advisor**
- Help our customers in their time of need with the lodgement process of claims
- Problem solving on a daily basis to reach the right outcome for our clients and Youi
- Be a direct point of contact for customers, service providers and our assessing team to ensure the smooth processing of each claim

**Inbound Sales Advisor**
- Sell the benefits of our products - no cold calling
- Listen to customer needs and identify opportunities
- Deliver awesome service to each and every customer you speak with

**Client Services Advisor**
- Assist our customers with general enquires
- Listen to customer needs and identify opportunities
- Deliver awesome service on every phone call

**What do you need to apply?**
- A passion for providing an exceptional customer experience
- Strong problem-solving abilities and excellent communication skills
- Previous experience in customer serivce or sales
- Adaptability to thrive in a dynamic and fast-paced environment
- Fast and stable internet (VDSL/Fibre)

**What will you get in return?**
- Permanent full-time position with a competitive salary + an attractive incentive component
- Fully paid induction training + ongoing development opportunities
- Fun & collaborative culture
- Work from home
- Loads of employee benefits through our award-winning Yourlife program
- Career progression opportunities - our philosophy is to promote from within

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.

For a career that’s great from day one and gives you plenty of opportunities for growth, choose Youi and.

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