Customer Service Officer

2 weeks ago


Auckland City, New Zealand CMACGM Full time

Jump Aboard for #betterways
CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.
**About the Role**:
We are now excited to get on board a permanent, full time (37.5 hours per week - FTE, 8:30am-5pm, Monday - Friday) Customer Service Representative to join our Customer Care team in Auckland, NZ.
**Key Responsibilities of the role will include**:
Be the 1st point of contact for all customer care enquiries
Ensure adherence to responsiveness KPIs on NOVA (Internal System) & Phone queues
Provide high quality & consistent service to group customers & work towards customer outreach (via regular calls / QBRs / Meetings)
Drive performance in collaboration with internal stakeholder
Premier / VIP / Elite customer Management - be the Voice of the Customer and deliver optimum customer experience
To succeed in this position, you will possess the following skills and experience:
Minimum 2 years' experience in a shipping company environment or freight forwarding
Excellent communication skills with the ability to build relationships with various stakeholders along with strong analytical skills
Good time management skills and ability to work to deadlines and prioritise tasks
Excellent problem-solving skills with the ability to foster relationships with customers
Ability to meet tight deadlines and work unsupervised
Strong organisational and administration skills
This role offers a salary range of $63,000 - $68,000 per annum, based on qualifications and experience.
Please note that remote working from overseas and interstate locations will not be considered
Why join CMA CGM?
We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.
We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.
In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.
The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.
**Some of our other benefits include**:
Flexible Working Options
Additional Leave Days
Paid Parental Leave
Annual Health Checks
Social Club events held all year round
Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
Access to 3000+ learning resources and courses
Our Commitment to Diversity
Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.



  • Auckland City, New Zealand New Zealand Customs Service Full time

    Looking for a job where you can make a real impact? Interested in being on the front line, playing a vital role in securing our borders? Want interesting career progression opportunities - professional development and training? **About this role | Mō tēnei tūranga mahi** Customs | Te Mana Ārai is the government agency responsible for ensuring the...


  • Auckland City, New Zealand New Zealand Customs Service Full time

    Ever thought about joining Te Mana Ārai | Customs? - Want to be part of the team that helps protect New Zealand's borders? - Get your career started with Te Mana Ārai | Customs! Based at Auckland International Airport, our Assistant Customs Officers play a vital role in welcoming and farewelling all international passengers. This is an excellent...


  • Auckland City, New Zealand Shred-X Full time

    **Are you passionate about helping people and providing excellent service? Are you a great communicator with a friendly demeanor? If so, we want you to join our team as a Customer Service Officer!** As a Customer Service Officer, you will be the first point of contact for our customers. You will handle inquiries, resolve complaints, and provide information...


  • Auckland City, New Zealand New Zealand Customs Service Full time

    The New Zealand Customs Service is seeking a Corporate Services Officer to support the Corporate Services team in Auckland. This role is a permanent full-time position, working with a small friendly team of other CSO's, reporting to the Corporate Services Manager, Northern. Hours of work are between 08.00am - 4.30pm, Monday to Friday (inclusive). The...


  • Auckland City, New Zealand Covetrus Full time

    The Role Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. Provet New Zealand is part of Covetrus as the premier leading veterinary distributor in New Zealand and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary...

  • Customs Officers

    3 months ago


    Wellington City, New Zealand New Zealand Customs Service Full time

    Looking for a job where you can make a real impact? - Interested in being on the front line, playing a vital role in securing our borders? - Want interesting career progression opportunities - professional development and training? The Maritime Group has been established to protect and promote New Zealand's interests in the maritime border environment;...

  • Customs Officers

    4 months ago


    Auckland City, New Zealand New Zealand Customs Service Full time

    Looking for a job where you can make a real impact? - Interested in being on the front line, playing a vital role in securing our borders? - Want interesting career progression opportunities - professional development and training? The Maritime Group has been established to protect and promote New Zealand's interests in the maritime border environment;...


  • Auckland City, New Zealand CMACGM Full time

    Jump Aboard for #betterways CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand. Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide...


  • Auckland City, New Zealand BGIS Full time

    **The Role** As the first point of contact, the **Customer Service Officer **is responsible for managing enquiries relating to maintenance and facilities services across multiple sites throughout New Zealand. Reporting to the Operations Centre Team Manager, success in this role is measured by customer satisfaction, maintaining compliance to safety, service...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Officer | On Call - On Call between Monday and Saturday - Location: Across a range of our city branches - $26.06 per hour paid fortnightly A role with variety! The main purpose of your role will be to greet customers, face-to-face and provide assistance with any of our services, which will include post, and other ad hoc tasks and organising...

  • Chief Customs Officer

    3 months ago


    Auckland City, New Zealand New Zealand Customs Service Full time

    **Lead teams that are contributing to help keep our communities safe.** **About this role - Mō tēnei tūranga mahi** As Chief Customs Officer in the Customs Investigations Unit (CIU) you'll lead Drug investigation teams across operations and at a strategic level within Auckland Customs investigative operations. You will be responsible for coaching and...


  • Auckland City, New Zealand NZ Post Full time

    Customer Service Officer | Permenant Full Time - Permanent full time - Flexi role across Hardinge St, Newmarket, Glen Innes, St Helliers, Ellerslie and Pakuranga - $26.06 per hour paid fortnightly - Monday to Friday: 08:45 - 17:15 A role with variety! The main purpose of your role will be to greet customers, face-to-face and provide assistance with any of...


  • Auckland City, New Zealand New Zealand Government Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Great individuals can achieve remarkable things with us! To discover the perfect "what's in it for me," explore opportunities at IR. We have a number of permanent full-time positions available in our Manukau office. **He aha te mahi? - What is the role?** The Customer...


  • Auckland City, New Zealand HAYS Full time

    Do you enjoy customer service? If yes, this role is for you! **Your new company** Our client provide installation, maintenance, repair and replacement services to both residential and commercial customers. **Your new role** Maintain office operations by receiving and distributing communications; successfully managing inbound and out-bound customer...

  • Chief Customs Officer

    1 month ago


    Auckland City, New Zealand New Zealand Customs Service Full time

    **Do you want to contribute to a New Zealand that is safe, thriving and economically vibrant?**: - **Ready to lead the Human Source Unit disrupting criminal, fraudulent and non-compliant activity, promoting border protection?** **About this role - Mō tēnei tūranga mahi** Human Intelligence (HUMINT) is a vital intelligence stream that supports...


  • Auckland City, New Zealand Cohesion Consulting Full time

    Central Freemans Bay/Ponsonby location - Full-time or part-time - Career development with company wide exposure **The Business** Successful New Zealand owned company trading industrial food and beverage products into local and international markets. Based in central Auckland this is an outstanding career opportunity get a foot in the door working alongside...


  • Auckland City, New Zealand Cohesion Consulting Full time

    Exciting career opportunity - Support the sales and marketing team - Central Freemans Bay location **The Business**: This successful New Zealand owned company trades industrial food and beverage products into local and international markets. Based in central Auckland this is an outstanding career opportunity get a foot in the door working alongside the...


  • Auckland City, New Zealand Elite school of Beauty and Spa Full time

    Work-life balance - weekends off! And time off during Christmas & New Year! - Strong commitment to your growth & development within the organisation - Birthday leave / one day extra leave for special family event **Role type: Permanent, part-time** **About Us**: Part of Yoobee Colleges Ltd., Elite School of Beauty & Spa is a leading training provider for...


  • Auckland City, New Zealand New Zealand Customs Service Full time

    An exciting opportunity to join the Stored Goods Team within Corporate Services in Auckland is now available. **About this role | Mō tēnei tūranga mahi** The New Zealand Customs Service is seeking a Corporate Services Officer (Stored Goods) primarily based at the Auckland Airport area (parking provided). This role is a permanent full-time position,...


  • Christchurch City, Canterbury, New Zealand H.W. Richardson Group Full time

    **Wish you could combine your passion for exceptional service with a career that fuels a nation's success? Then look no further!** **We are Allied Petroleum**, a leading fuel distributor and lubricant specialist with a national reputation. Have you been imaging a career where you can make a real impact within a passionate team? If you are an enthusiastic...