Quality Analyst

6 months ago


Auckland City, New Zealand nib health funds Full time

About nib | Ko Wai Mātou- Join a supportive and dedicated team where you can learn- Career development- Great offices located in Auckland CBD, with flexibility to work remotely

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. We believe the 'status quo is death' - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy.
_Ehara i te toa takitahi_ (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.

About the role | He Aha Te Tūranga

This isn’t your ordinary QA, this role is driven by balanced management of operational risk and delivery of good member outcomes.

Your primary focus won’t just be about doing quality assessments across wider business functions. Aside from analysing, reporting and leading the response / action to address incidents and systemic issues, you will also be communicating and collaborating with others to drive continuous improvement and change. Planning, data mining and making decisions effectively to deliver good member outcomes.

About you | Ko Wai Koe

We are looking for someone that has comprehensive understanding of the importance of quality customer service. This is an autonomous role that requires you to find solutions and own them through to implementation You need to be able work in a collaborative nature as our teams are multi-disciplinary. Other key qualities include;- Relevant degree qualification and equivalent industry experience.- A solid understanding of insurance, including underwriting processes, and knowledge of health and / or general insurance.- Has comprehensive experience in performing quality assessments across wider business functions including but not limited to customer care, claims functions, underwriting, Intermediary advisers, QFE advisers, international students, digital transactions etc.- High levels of accuracy, speed, and attention to detail.
- We embrace an inclusive working environment. _
- We are LGBTTQIA+ inclusive,_
- and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility and education are valued to reflect the diversity of the communities in which we operate._
- nib promotes distributed working for all employees, and encourages both working remotely and in the office. Our new normal requires an appropriate workspace and reliable internet to work remotely. Talk to us to see how we can make this work for you._
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment._



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