Customer Care Agent
3 days ago
Our National Contact Centre is recruiting Customer Centre Representatives to join their team supporting key New Zealand contracts providing essential services to the community
**WHAT'S IN IT FOR YOU?**
- Diverse role where no two days are the same
- You will get to work with a close-knit, fun team
- You will have the chance to be cross-trained on other contracts thus opening you up for growth opportunities.
**ABOUT THE ROLE**
In this role, you will provide exceptional customer experience while managing interactions via voice and non-voice experience channels to consistently deliver outstanding results against relevant KPIs.
You will coordinate the best solution through direct channels or back office functions and ensure high standards are always maintained.
We offer full training, and a wide variety of work, and career development opportunities across our business.
Our team environment is supportive, positive, and professional. This position is permanent, full-time 40 hours a week. We also offer a variety of shifts and are happy to discuss a flexible work arrangement.
**ABOUT YOU**
Excellent customer service skills with the client, team members, and external customers are key to their success in this role.
**QUALIFICATIONS AND EXPERIENCE**
- Experience in a Customer Service environment (preferred in a contact centre but not essential)
- Proficient in an MS windows environment including Outlook, Excel, Word, and PowerPoint
- Experience working with an organistion with a Fibre/Telco background
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