Claims Adviser

7 months ago


Wellington City, New Zealand Medical Assurance Society Full time

MAS was founded by a group of doctors in 1921 and is now the insurance and investments company for New Zealand's professionals.

MAS has never been an ordinary company. From the very start, we have enjoyed a trusted relationship with our Members who feel a sense of ownership of the mutual. We make things easier for our Members and provide them with outstanding customer service. That's why we're one of the most trusted insurance providers in New Zealand.

**He angitūtanga | The opportunity**

We have an opportunity to join our successful Claims Team that goes above and beyond for our Members. You will work alongside two passionate and engaging Team Leaders in a team that works hard at delivering a terrific level service.

Your responsibilities will include end to end claims management of General Insurance products, you will communicate with Members, suppliers, assessors, and repairers to ensure your Member is reinstated as quickly as possible into the position they were in prior to loss. This is a business that has bags of empathy, and you will be working with talented people that are passionate and driven to exceed Member's expectations.

We will provide you with the autonomy to manage your own workload, you will also have an experienced team around you to turn to for support. We are an engaged and collaborative bunch who will strive to set you up for success and work with you to help you reach your goals.

This role presents the opportunity to work from home, one of our MAS offices or a mix of both, depending on where you are based. Those in the Wellington, Auckland or Christchurch region can expect a hybrid environment of 3 days in our fabulous waterfront office (we get the prime view here too) and from the comfort of your own home for 2. If you prefer all office days then you are always welcome. Those outside of these regions would work remotely. To work from home, you must have high speed internet.

**He kōrero mōu | Key attributes we are looking for**
- 3-5 years' experience of General Insurance in claims
- Excellent communication skills with the ability to build rapport immediately
- Outstanding negotiating skills and the ability to think on your feet
- The ability to work autonomously as well as part of a team
- Experience and maturity to embrace change
- A high degree of emotional intelligence

**Ngā āhuatanga kei a mātou | What's in it for you**
- Flexible work environment
- Subsidised Health Insurance (nib) for you and your family
- Here for Good Volunteer Day - giving back to our communities.
- Two additional MAS days just for you

Wellbeing benefits include vaccinations

**About MAS**

Founded in 1921, MAS is a hidden gem in the financial services sector. We look beyond our immediate Membership to see how we can also support the communities in which our Members live and work. The MAS Foundation whāinga (our purpose) is one expression of this focus, where we are already making a meaningful contribution to the health and well-being of New Zealand communities, particularly those that have traditionally been underserved by our health system.

We invest our Members's money in a sustainable and socially responsible way. We care about the impact the money we invest has on the planet and communities here in Aotearoa New Zealand and proud to be Toitū net carbon zero certified.


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