Clinical Administrator Burwood

3 weeks ago

Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

At Te Whatu Ora Health NZ we are committed to providing the highest quality healthcare services to our community.

We are currently seeking a dedicated and detail-oriented Clinical Administrator to join our team.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

**Mō te tūnga | About the role**

As a Clinical Administrator, you will be responsible for transcription duties and booking practices, working in alignment with Waitaha Canterbury standards and Ministry of Health targets.

This position is fixed term (01/11/5024) part-time job working 20 hours per week (start and finish times can be negotiated), Wednesday / Thursdays (negotiable) and Friday (essential).

Key Responsibilities:

- Maintain a genuine focus on excellent customer service skills when interacting with patients, clinicians, and other stakeholders.
- Uphold patient confidentiality and privacy at all times.
- Execute front-of-house duties with excellent customer service skills.
- Standardize the patient management system (SIPics) and associated clinical system processes according to Waitaha Canterbury Elective Services Guidelines.
- Ensure all data entry is accurate and timely.
- Follow clinic preparation and outcome procedures as required by the clinical team and National Patient Flow guidelines.
- Complete dictated letters within set timeframes (usually 3-5 days).
- Ensure that written work is accurate and well-presented.
- Process and distribute all letters and outgoing correspondence within 24 hours of clinician sign-off.

**Ngā pūkenga me ngā wheako | Skills and experience**

**Essential**:

- Excellent customer service skills with a people-focused approach.
- Strong organizational, time management, and problem-solving skills.
- Ability to achieve high levels of accuracy.
- Attention to detail.
- Ability to meet deadlines and work unsupervised.
- Ability to manage and coordinate a range of different inputs to achieve the agreed outputs.
- A team player.
- Intermediate to advanced user in the Microsoft suite of products (e.g., Word, Outlook, Excel).
- Excellent keyboard skills (50 - 70 words per minute).
- High-level written and verbal communication skills.
- Demonstrated perceptiveness and a proactive approach in an administrator role.

**Desired**:

- Broad administrative experience in a health-related field.
- Awareness of working with individuals from diverse cultural backgrounds.
- Knowledge of medical terminology.
- Familiarity with the public hospital system, including the patient management system.

If you are a motivated professional who shares our commitment to excellence in patient care and service, and you meet the qualifications for this role, we invite you to apply. Join our team and contribute to delivering top-notch healthcare services to our community.

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

**Nau mai, haere mai, tauti mai**

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