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Clinical Administrator Burwood
1 month ago
**Mō te tūnga - About the Role**:
We are seeking a dedicated Clinical Administrator to join our team. The main focus of this role is to perform transcription duties and manage patient bookings in line with Waitaha Canterbury standards and the Ministry of Health (MoH) targets. You will receive support and guidance from the Team Leader, Service Manager, and Clinical Director/Triaging Clinician.
This position is permanent part-time working 20 hours per week, flexible with hours and days.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4 steps /Profile 4A.
For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health ew Zealand
**Key Responsibilities**:
**Customer Service**
- Provide exceptional customer service to patients, clinicians, and visitors.
- Maintain confidentiality and privacy of all patient information.
- Handle front-of-house duties, ensuring smooth patient flow and clinic operations.
**Patient Management**
- Ensure accurate data entry in the Patient Management System (SI PICS).
- Manage patient bookings following prioritization protocols, ensuring compliance with Planned Care (MoH) standards.
- Communicate clearly and timely with patients regarding their appointments and treatment.
**Clinic Utilization**
- Ensure clinic bookings align with the clinic template.
- Maximize clinic utilization and minimize cancellations.
- Prepare and manage clinic outcomes following business rules and National Patient Flow requirements.
**Inpatient Bookings and Waitlist Management**
- Coordinate surgical lists with surgeons and service managers, ensuring the greatest need is prioritized.
- Manage cancellations and ensure accurate waitlist management according to clinical requirements.
**Transcription Duties**
- Complete dictated letters within the set timeframe (3-5 days).
- Ensure all outgoing correspondence is processed within 24 hours of clinician sign-off.
**Communication**
- Maintain professionalism and positivity in all interactions.
- Ensure clear, accurate, and responsible communication across all channels.
**Ngā pūkenga me ngā wheako - Skills and Experience**:
**Essential**:
- Strong customer service skills with a focus on patient care.
- Experience with data systems and ability to quickly learn new software.
- Excellent organizational, time management, and problem-solving skills.
- High attention to detail and ability to meet deadlines.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong written and verbal communication skills.
**Desired**:
- Previous experience in healthcare administration.
- Knowledge of medical terminology.
- Familiarity with public hospital systems, including the patient management system.
**Why Join Us?** By joining our team, you’ll be a vital part of ensuring patients receive timely and efficient care while upholding Waitaha Canterbury and Ministry of Health standards.
**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_
We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Te Whatu Ora Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:
- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua
**Ngā** **hua | Benefits of working at Health NZ Te Whatu Ora**
When you work at Health NZ Te Whatu Ora, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self
We have a range of clinical and non-clinical roles at Health NZ Waitaha Canterbury, there could be a place for you
Please visit our careers website for other roles and find your ideal fit within the Health NZ Waitaha Canterbury.
**Nau mai, haere mai, tauti mai**
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