Customer Service Representative
4 months ago
**Senior Customer Service Representative**
**_Bookseller Extraordinaire for Paper Plus Bethlehem, Tauranga_**
**About the Company**:As New Zealand’s largest book and stationery retailer and a true Kiwi success story, Paper Plus is all about people and providing _‘’_local for local’ services by encouraging literacy and learning within their community. As a valued customer if you pop into **_Paper Plus Bethlehem_** you will discover everything from the best selection of books and magazines to stationery, office supplies, games, puzzles, toys, art and craft supplies, personal gifts and gift cards, computer and phone accessories, and so much more. And you will also be able to do your banking onsite with KiwiBank and mailing with NZ Post
100% locally owned and operated and part of the nationwide group, our Bethlehem store is closely involved with the local community, schools, and businesses, and we are keen to employ staff who also live locally and are focused on making a successful career in Retail.
- Competitive hourly rates with regular pay reviews and performance bonuses.
- Full support, ongoing training, and professional development.
- Staff discounts and loyalty program, plus free car parking.
- Recognition and rewards for contribution to the success and growth of the business.
- Opportunities to develop into a management position for the right person.
**About the Role**:
- We are ideally looking for someone passionate about BOOKS, as predominantly the job is displaying, searching, sourcing, ordering, and recommending books to avid readers.
- You will serve our valued clientele and sell products, with daily tasks such as inputting data, processing orders, creating and maintaining stock displays, and cleaning the store.
- Rostered hours are Sunday 9.00 am to 3.00 pm and Monday, Thursday, and Friday 9.00 am to 5.00 pm, with some public and school holidays. Potential for more hours if required.
**Skills and Experience Required**:
- Previous retail service experience using POS terminals and Eftpos is preferred.
- Ideally knowledgeable in selling Books, Stationery, Gifts, and Greeting Cards.
- Previous NZ Post / Kiwibank / Paper Plus experience would be a clear advantage.
- Strong computer skills (role includes the use of Advance Retail POS, MS Excel, database, and web)
- Fluent English, attention to detail, and clear penmanship for writing notes and orders are essential.
- The ability to retain information and product knowledge in a fast-changing environment is necessary to keep up to date with book titles and new releases.
- Both physical and mental agility are required to keep up with daily tasks.
- Must have reliable transportation/ability to get to work before your shift starts.
- Mature attitude, with a high degree of work ethic and sense of responsibility.
- Well-presented with pride in your appearance and a personable and friendly manner.
- Applicants for this position must have NZ residency or a valid NZ work visa to apply.
**How to Apply**:
If you are passionate about a retail career and love books we would like to hear from you today
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