Customer Experience Representative Fixed Term 12 Months

3 days ago

Hawke's Bay, New Zealand Hawke'S Bay Regional Council Full time

Customer Experience Representative Fixed term 12 monthsAbout the Opportunity:Our Customer Experience team is looking for an effervescent and kind, solutions-focused Customer Experience Representative with a passion for delivering exceptional, quality customer service. These front-facing positions play a key role in creating the overall customer experience and building rapport with our customers.With a focus on continuous improvement, we've been on a journey reevaluating our customer service offering to the community and we're looking for the right candidates to help us bring our 'first contact resolution' vision to fruition.Customer Experience Representatives are the first point of contact to handle all customer interactions through either phone, email, website, or social media channels in a friendly, professional, and efficient manner. There will also be the expectation to provide support across the wider customer experience team as required, including the payments counter. This is a one-year fixed-term position based in Napier.In this role, you'll:Be the first point of contact for our community across multiple channels including phone, email, website, and social media.Handle enquiries and provide solutions with a focus on first-contact resolution.Process various financial transactions and maintain accurate records.Build strong relationships with both internal and external stakeholders.Contribute to continuous improvement initiatives to enhance our customer service.Work in a supportive team environment where your ideas and initiative are valued.Have opportunities for growth and development within the organization.About you:You're a people person who thrives on helping others and has a natural talent for building rapport.Your friends would describe you as someone who:Has a kind, friendly, and empathetic personality with a great sense of humor.Stays calm under pressure and approaches challenges with a positive attitude.Takes pride in delivering exceptional customer service.Is naturally curious and enjoys learning new things.Brings energy and enthusiasm to everything you do.To succeed in this role, you'll need:Experience in customer service or a similar customer-facing role.Strong computer skills and comfort with learning new systems.Excellent communication skills and attention to detail.A valid driver's license.Cash handling experience and comfort with financial transactions.The ability to work independently while being a great team player.An appreciation for tikanga Maori and commitment to incorporating Te Reo Maori in relevant interactions.Most importantly, you'll share our passion for serving the community and protecting our region's natural resources for future generations.How to apply | I pehea ki te whakauru:Applications close 15 December 2024 however we will be interviewing suitable candidates as they apply so please express your interest for the role ASAP.All applicants must have existing rights to work in New Zealand.We value diversity and as such we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.To view the job description please click here.At Hawke's Bay Regional Council our purpose is to work with our community to protect and manage the region's precious taonga of rivers, lakes, soils, air, coast, and biodiversity for health, wellbeing, and connectivity.We focus on prioritising:Kia koi, kia toitu hoki te whakamahinga o te whenua | Climate-smart and sustainable land use.
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