Customer Service Representative
6 months ago
**Come and make a difference with us**
At Western Bay of Plenty District Council we believe our future belongs to the changemakers. The chance-takers and wall breakers.
We believe we all have the power to do extraordinary things. To make decisions that matter.
For our people. For our communities. For each other.
We're on a journey to become a District with strong and sustainable community partnerships, that embraces the diversity of the area and is bold in its vision for change.
**The opportunity**
We have a 6 month full-time (40 hours per week) fixed-term position available within the Customer Service Team at our head office, Barkes Corner, Greerton. Hours of work would be Monday to Friday 8am to 5pm.
Our customers are at the heart of what we do, and to be successful in this role you must have a passion for providing services to improve our customer's experience.
- If you are a customer service and process driven SUPER STAR, then We Need You on our Team_
**To set you up for success, you'll have**
- A positive 'can do' attitude and thrive in varied situations.
- A readiness to walk in our customers shoes and take the entire customer journey.
- Genuine empathy.
- The aptitude to work cooperatively within a team, and yet autonomously.
- Contact Centre experience.
- Customer facing experience.
- Plenty of common sense and initiative
- Competency in the use of Microsoft products and document management.
- An appreciation for processes.
- A great sense of humour.
- Accuracy with data
- Process, systems, and solution orientation
- Multicultural awareness and sensitivity
- A current full driver's licence.
**What we offer**
- Five weeks annual leave.
- Learning and development opportunities.
- Access to wellbeing resources and workplace support
- Free onsite parking.
**Applicants for this position should have NZ residency or a valid NZ work permit.**
For further information please call the People and Capability Team on 07 571 8008.
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