Call Centre Operator
3 weeks ago
**Essential Job Duties and Responsibilities**:
- Answers all incoming fare media phone calls from customers.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
**Qualifications**
- Must have working knowledge of basic computer software (e.g. Microsoft Office suite).
- Ability to assimilate data from a variety of sources and quickly formulate and execute action plans during high periods of stress.
- Ability to collaborate within a team environment as well work independently.
- Excellent written communication, oral communication, and inquiry resolution skills.
**Job Types**: Full-time, Permanent
**Salary**: $31.00 - $36.00 per hour
**Benefits**:
- Relocation assistance
- Vision insurance
- Work from home
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Manukau City, Auckland: Reliably commute or planning to relocate before starting work (required)
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