Reconciliation Officer

6 months ago


Auckland City, New Zealand Robert Half Full time

**The Company**

My client is one of New Zealand's successful niche technology companies. They are a high-growth, innovative global leader in the field and deliver a range of end-to-end offerings to its clientele. Located in the City and close to transport links, with modern offices and a modest and tight-knit team. Offering flexibility as well as hybrid working, this is an exciting opportunity to join a well-known brand on a contract basis.

**The Role**

As the Reconciliation officer you will report into the Team Leader and work in a wider team of 4. You will take ownership of the research and resolution of a large set of customer accounts so having experience working across large data sets is beneficial, as well as strong communication skills to liaise with the business.

Your duties will include:

- Maintain chargeback records monthly across all regions
- Investigate customers disputed transactions
- Represent accurate and appropriate responses to disputes and follow up with the merchants to provide sufficient and compiling evidence
- Prepare direct debit files to recover the amounts lost in disputes
- Reconcile chargeback amounts and ensure that there are no variances
- Prepare monthly stats and weekly reconciliation for chargebacks
- Identify, develop, and recommend/implement process improvements
- Ad-hoc duties as required

**Skills & Experience**

You will have good working knowledge of accounting, with high attention to detail and the ability to pick up new systems seamlessly. You will have strong communication skills and the ability to think outside of the box.

**How to apply**

Please send your resume in **Microsoft Word** format or for further information, contact Kelsey Llewellyn or Jarrad Carmichael in our Auckland office on** 09-915-6700.**

**Job Reference No: 06900-0012853774



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