Data Centre Operator

4 weeks ago

Hamilton, New Zealand Datacom Full time

Data Centre Operator
Our purpose
Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
We are looking for people with practical skills that want to be part of an exciting business with new challenges and new people.
We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.
E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.
Our policy is to promote from within, enabling opportunities for advancing your career.
Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.
About the Role
The role is based at our Kapua, Hamilton Data Centre and involves a rotating shift pattern.
The Data Centre Operator performs a large number of remote tasks and first level support tasks as well as installation of customer equipment, cables and cabling infrastructure.
We will train you to undertake scheduled and ad hoc tasks set out by the 24x7 Operations Manager and work alongside a team of data centre site leads and data centre technicians to provide the highest standards in operational deliverables.
About you
- Flexibility to work a rotating shift pattern.
- Strong communication and interpersonal skills.
- Confidence to work alone and in a small team.
- Able to trouble shoot customer and technical issues
- Able to remain calm under pressure
- Comfortable to work at heights (up to 4m)
- Able to complete repeatable processes in a timely and accurate manner
- Previous IT experience is preferred but not required for this role.

Role Responsibilities
- Complete and contribute to the Data Centre training programme.
- Ensure all batch processing deadlines and requirements are met.
- Assisting customers with enquiries and troubleshooting issues.
- Ensure health and safety requirements are adhered to.
- Identifying and recording all hardware faults and escalating to relevant parties.
- Provide escort for customers and engineers in the Data Centre.
- Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling and server racks.
- Ensure adherence to (and documentation of) existing and new standards relating to customer change.
- Completion of all operational tasks assigned to you by your Operations Manager or Site Lead in a timely manner.
- Perform media management operations - loading/unloading and off-siting of tape storage.
- Logging incidents and escalating as required.
- Ensure adherence to all Datacom policies.
- Be part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.

Please note to meet our security requirements applicants must have the legal right to work in New Zealand.
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