Contact Centre Representative

4 weeks ago

Hamilton, New Zealand Te Wananga o Aotearoa Full time

**Contact Centre Representatives (7 positions available)**

**Te Awamutu**

**Fixed Term, Full time (37.5 hours per week - 31**st** March 2024)**

**Reference: 23ADHO155**
- **
Are you passionate about providing dynamic support to tauira (students) and customers?**
- ** Do you have experience with excel, knowledge of **Salesforce, contact centre telephony systems and operations?**
- ** Are you interested in working with a supportive team in an environment guided by Māori principles and values?**

**About us**:
Te Wānanga o Aotearoa (TWoA) is dedicated to whānau transformation through education. Our Contact Centre is a pivotal wāhanga within TWoA and we are searching for a dynamic and enterprising person to join our team.

This is a full time (37.5 hours per week with 1-hour lunch break) fixed term role located in Te Awamutu.

Our Contact Centre hours are 8am - 6pm, however there may be the need to occasionally work outside of these hours until 8pm and therefore some flexibility may be required.

**About the role**:
The primary purpose of the Contact Centre Representative is to:

- Attain first call resolution
- Be the first point of call to deliver and advocate positive customer interactions using advanced communication and problem-solving skills
- Provide knowledgeable, courteous and professional services to callers and prospective tauira
- Maximise the outcomes for TWoA

**About you - you will have**:

- A positive, can do attitude
- Intermediate skills in Microsoft Office
- Data entry experience
- Attention to detail
- The ability to work in and enjoy being part of a small, dynamic team
- Adaptability to change
- Knowledge of Te Reo and Tikanga Māori would be an advantage.

If you have the passion, talent and are looking to work with a supportive team focused on tauira success, then this position may be just the role you are looking for.

**How to apply**:
Applications close: 18th September

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