Data Centre Site Lead 24x7

5 months ago

Hamilton, New Zealand Datacom Full time

Our purpose
Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.
E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.
Our policy is to promote from within, enabling opportunities for advancing your career.
Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.
About the Role
The role is based at our Hamilton (Kapua) Data Centre and involves a rotating shift pattern with night and day shift work.
The 24x7 Data Centre Site Lead role leads the operational and facility activity within their Data Centre during their shift. In this role you will be co-ordinating scheduled and ad hoc tasks with the on-site Floor Technicians and Operators as well as actively undertaking tasks as set out by the 24x7 Operations Manager and 24x7 Facilities Engineers.
In this role you will be leading and mentoring staff within your team. You will be responsible for your site whilst on shift and support maintenance activities by following Datacom Data Centre’s Standard Operating Procedures and supervising maintenance contractors.
This is an active role and you may be called upon to support the Data Centre Technicians undertaking customer or Data Centre work.

**What you’ll bring**:

- Experience leading a small team.
- Overall knowledge on how to coordinate a small team’s workload.
- Able to deal with emergencies and conflict situations calmly and effectively.
- Comfortable with hands on tasks (e.g. computer equipment installations)
- Flexibility to work a rotating shift pattern (day and night shift).
- Strong communication and interpersonal skills.
- Able to troubleshoot customer and facility technical issues.
- Able to remain calm under pressure.
- Comfortable to work at heights (up to 4m).
- Able to complete repeatable processes in a timely and accurate manner.
- Previous IT experience is preferred but not required for this role.
- Preferred working knowledge of IT and data cabling concepts.

**Role Responsibilities**:
This role is responsible for undertaking maintenance and operational tasks and acts as on-site supervision of the Data Centre Operations team who are actively engaged in the daily BAU running of our Data Centres.
- Maintain daily work schedule.
- Contributing to operational leadership meetings.
- Complete and contribute to the Data Centre training programme.
- Ensure all batch processing deadlines and requirements are met.
- Assisting customers with enquiries and troubleshooting issues.
- Ensure health and safety requirements are adhered to.
- Identifying and recording all hardware faults and escalating to relevant parties.
- Provide escort for customers and engineers in the Data Centre.
- Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling, and server racks.
- Ensure adherence to (and documentation of) existing and new standards relating to customer change.
- Completion of all site tasks assigned to you in a timely manner and communication of status.
- Managing incidents and escalating as required.
- Ensure all Datacom security objectives are strictly adhered to.
- Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.

Please note to meet our security requirements applicants must have the legal right to work in New Zealand.
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