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Customer Service Advisor
3 months ago
**Location**:Palmerston North
**Listed**: Tuesday, 5 March
**Type**: Permanent + fulltime
- Industry:
Get ready to embark on an exciting journey Picture this: a dynamic role with a fantastic salary package tailored to your experience level. But wait, there's more You'll be joining an exceptional team, with growth opportunities abound
Let's dive into what you'll be doing:
- You'll be the hero of customer service, tackling inquiries across various channels with finesse and efficiency. No challenge is too big for you as you provide personalized, real-time solutions, ensuring every interaction ends with a satisfied customer.
- Say goodbye to mundane tasks You'll be mastering phone practices with precision and handling administrative tasks like a pro, all while adhering to outlined business rules.
- Elevate every interaction by going above and beyond. Whether it's sharing additional information or exceeding expectations with your professionalism, you'll leave a lasting impression on callers.
- Keep the databases up to date and ensure queues are managed smoothly to minimize wait times. Efficiency is the name of the game
Now, here's the best part: we're flexible Whether you're a morning bird, an afternoon flyer, or a night owl, we want to hear from you. The only catch? We'll need you for at least one weekend shift, but trust us, it's worth it
- With a knack for multitasking and a dash of initiative, you effortlessly handle complex inquiries and anticipate our customers' needs.
- Conflict resolution? Negotiation skills? You've got them in spades Your focus is always on delivering top-notch service and de-escalating any situation with finesse.
- Time management? Check Organization skills? Double-check You're a master at keeping everything on track.
- Technology is your playground From cloud software and Office 365, you navigate digital platforms with ease. And if there's something new to learn, you're up for the challenge
- Integrity is your middle name. You handle sensitive information with the utmost care and confidentiality.
But wait, there's more Before you hit the phones, we'll immerse you in a comprehensive two-week training program to ensure you're fully equipped for success.
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