Customer Service Banker

1 month ago

Palmerston North, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

This is a great opportunity to join the team in BNZ Palmerston North, The Plaza and start your banking career. This is a part time opportunity working 22 hours between Wednesday - Saturday.

**What are 5 day to day tasks the person in this role will complete?**
- Engage with customers in a warm friendly manner with a big smile
- Processing customer transactional banking needs
- Updating customers personal details and identification
- Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
- Help educate our customers on our online platforms, tools and digital solutions

Please note that if you are a current BNZ Banker and were successful in securing this position, you would remain at your current Banker level.

**What attributes will this person have in order to be successful?**

You'll have some Banking experience and an understanding of Bank processes and policies, but what's most important for us is someone that is passionate about taking their Banking career to the next level. This role gives you the opportunity to learn and develop your skills further in banking and we want to help you become one of our future lenders, and eventually establish yourself as the go to for complex lending requirements.

It goes without saying that you'll enjoy working with people and get a buzz out of helping customers, and your ability to problem solve and find solutions to exceed our customers' expectations will hold you in good stead for this role

**What is the most exciting thing about this opportunity?**

This is an awesome opportunity to continue to grow a career in Banking. With our Banker Career Accreditation training, it enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.

**What is the tīma (team) culture and environment like?**

One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

Applications for this vacancy close end of day, Wednesday 16th October 2024.

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