Customer Service Officer

3 days ago

Palmerston North, New Zealand MSD Full time

We have an exciting opportunity for an experienced Customer Service Consultant to join our rapidly expanding company. The success of Allflex Customer Service is driven by our values such as teamwork, empath, respect, accountability, and innovation. This full-time role is a vital part of the company as we pride ourselves on a customer-first approach.

Allflex Livestock Intelligence is a world leader in the design, development, manufacturing, and delivery of solutions for animal identification, monitoring, and traceability. Our data-driven solutions are used by farmers, companies, and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Allflex Livestock Intelligence is a Livestock portfolio of digital products within our Animal Health Division.

**FUNCTION AND GENERAL RESPONSIBILITIES**


**SPECIFIC RESPONSIBILITIES**
- Process and organise orders from the Customer Service Inbox as directed by the Customer Service Team Leader.
- Enter customer orders with a high level of attention to detail.
- Liaise with other departments as required to achieve positive outcomes for Allflex NZ and our customers.
- Aid and support key department activities, initiatives, and projects.
- Ensure a high level of knowledge is developed and maintained, of the entire Allflex product range.
- Develop and maintain a high level of knowledge regarding the entire Allflex product range.
- Demonstrate leadership behaviours that are consistent with company values, and ways of working centered around the following mindset & behaviours:

- From Silos to Networks
- From Controlling to Empowering
- From Planning to Experimentation
- From Withholding to Sharing
- From Knowing to Learning
- Purpose Driven
- Ethics and Integrity
- Customer Focused
- Diversity & Inclusivity

**WHAT YOU MUST HAVE**

To be successful in this role, you will have:

- Customer-first disposition.
- Previous Experience in a Customer Service environment.
- Excellent communication, both over the phone and in person.
- Possess a “can do” approach with a genuine desire to work with others in achieving desired outcomes.
- Proficiency in Microsoft 365 programs, and the ability to quickly adapt to the use of new computer programs.
- Proficiency in Microsoft 365 programs with the ability to quickly adapt to new computer programs.
- Ability to work under guidance and direction, but also demonstrate initiative if an opportunity is identified.
- Ability to work under guidance and direction while also demonstrating initiative.
- Excellent organisation skills and effective time management to organise and prioritise workloads.
- Exceptional interpersonal skills allowing you to develop strong professional relationships across the business and within the team.
- Exceptional interpersonal skills will allow you to develop strong professional relationships across the business and within the team.
- Flexibility and adaptability within the role.
- Experience in SAP or other CRM tools is a bonus.
- A farming background is preferred.
- Ability to problem solve and multi-task.
- Ability to work both autonomously and in a team environment.

Our Animal Health Division is the global animal health business unit of our company dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability, and monitoring products. We invest extensively in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challen

  • Customer Service Officer

    1 week ago

    Palmerston North, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Great individuals can achieve remarkable things with us! To discover the perfect "what's in it for me," explore opportunities at IR. We have positions available in our offices located in our Palmerston North office. **He aha te mahi? | What is the role?** The Customer...

  • Customer Service Officer

    1 week ago

    Palmerston North, New Zealand Inland Revenue Department - New Zealand Full time

    Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR. **He aha te mahi? | What is the role?** The Customer Service Officer is a fast-paced, frontline role which is vital to our business. IR does so much more than just...

  • Customer Service Representative

    2 weeks ago

    Palmerston North, New Zealand Foodstuffs North Island Full time

    **Customer Service Representative - Sunday to Thursday 8am to **4.30pm** - Are you looking for an opportunity to join a fun customer driven team? - Motivated by customers raving about your amazing service? - Seeking flexibility in your working week to enjoy what you love? This unique opportunity offers a mix of working from our office in Palmerston North...

  • Customer Service Representative

    3 days ago

    Palmerston North, New Zealand Foodstuffs North Island Full time

    Are you looking for an opportunity to join an award-winning customer driven team? - An expert at providing amazing customer service and smiling down the phone? - Enjoy building relationships with customers and problem solving? *** **We have an awesome opportunity available now which offers a mix of working from our office in Palmerston North and from...

  • Customer Service Representatives

    7 days ago

    Palmerston North, New Zealand Foodstuffs North Island Full time

    **Full Time Customer Service Representatives** Are you looking for an opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year? Are you motivated in delivering excellent Customer Service? If so, we may be the business for you! Two new permanent opportunities in our Contact Centre are now available and **offer a...

  • Customer Service Administrator

    3 weeks ago

    Palmerston North, New Zealand TIMG NZ Full time

    **An Exciting Opportunity Awaits!** Join our team as a **Customer Services Administrator**and make a real impact in a trusted, dynamic environment at Palmerston North. **ABOUT TIMG** TIMG provides secure information management solutions for New Zealand businesses and government agencies. With over 30 years of experience and over 15,000 clients across...

  • Customer Service Representative

    2 weeks ago

    Palmerston North, New Zealand Foodstuffs North Island Full time

    Are you looking for an opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year? Are you motivated in delivering excellent Customer Service? If so, we may be the business for you! *** 25 hours a week - Monday to Friday 9.30am to 2.30pm There will also be the opportunity to work extra hours when there are extra...

  • Fleet Service Tyre Technician

    1 week ago

    Palmerston North, New Zealand Carter's Tyre Service Full time

    Fleet Serviceman/Tyre Technician - Palmerston North - Great location - No two days are the same in this hands-on, customer facing position - More than just a job - you will be joining a great team with real career opportunities **About the job**: We are looking for a Fleet Service Tyre Technician to join our Fleet Service team based in Palmerston...

  • Customer Service Representative

    6 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand Doherty Enterprises Full time

    We are Doherty Enterprises, a leading food service provider dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you will be the face of our company, providing outstanding service to our guests and creating a warm and welcoming atmosphere in our cafes.About the Job:As a Customer Service Representative, you will have...

  • Customer Service Representative

    7 days ago

    Palmerston North, New Zealand Patel Enterprises Full time

    We are seeking for a customer service representative who will look after our dairy Shop. **Responsibility** - Always displaying a positive, empathetic, and professional demeanor towards consumers. - Responding promptly to customer enquiries. - Recognizing and addressing customer complaints. - To be able to answer enquiries about our products, you must be...

  • Customer Service Representatives

    1 week ago

    Palmerston North, New Zealand Foodstuffs North Island Full time

    **Full Time Customer Service Representatives - 12 month fixed term contracts** Are you looking for an opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year? Are you motivated in delivering excellent Customer Service? If so, we may be the business for you! Two new fixed term opportunities in our Contact Centre...

  • Customer Service Associate

    2 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand Miner Enterprises, LLC Full time

    Miner Enterprises, LLC is seeking Customer Service Associates to join our front of house team! As a key member of our team, you'll be responsible for providing outstanding service and ensuring that every guest has an exceptional experience. We're committed to fostering a positive and inclusive work environment, where you can grow and develop your skills.Main...

  • Customer Service Representative

    9 hours ago

    Palmerston North, Manawatu-Wanganui, New Zealand Tangram Full time

    About Cross Country RentalsWe are a New Zealand-based company operating with a wide range of vehicles and offering specialized transport services. Our goal is to provide excellent service to our customers while maintaining a safe and efficient working environment.Job ResponsibilitiesManaging customer interactions and resolving any issues that may...

  • Customer Service Representatives

    1 week ago

    Palmerston North, New Zealand Madison Recruitment Full time

    Do you have a passion for assessing queries, providing solutions, turning around situations and leaving customers with a positive experience? Our client is a well-established government organisation in Palmerston North and we are recuriting for confident and articulate Customer Service Representatives to work in their inbound Contact Centre. **The...

  • Customer Service Representatives

    7 days ago

    Palmerston North, New Zealand Foodstuffs North Island Full time

    Are you looking for an opportunity with flex to suit your lifestyle? - An expert at providing amazing customer service and smiling down the phone? - Enjoy building relationships with customers and problem solving? *** **We have multiple 12 month fixed term opportunities available now which offer a mix of working from our office in Palmerston North and from...

  • Customer Service Representatives

    7 days ago

    Palmerston North, New Zealand Foodstuffs North Island Full time

    Are you looking for an opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year? Are you motivated in delivering excellent Customer Service? If so, we may be the business for you! - Two new fixed term opportunities in our Retail Contact Centre are now available and offer a mix of working from our office in...

  • Customer Services Consultant

    6 days ago

    Palmerston North, New Zealand PN Personnel Full time

    **Location**: Palmerston North **Listed**: Thursday, 11 August **Type**: Temporary + fulltime **Industry**: This business has a fantastic outlook on what they do, and who they work with. Care of their team and care of their customers is paramount and they have fun doing it. Perhaps you are missing an environment where the word 'culture' isn't just a...

  • Customer Service Representative

    5 days ago

    Palmerston North, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Medical insurance and free WoFs provided - Earn incentives on top of your wage VTNZ Malden Street in Palmerston North is looking for a Customer Service Representative to join their team. This is a **part-time** position working 32.5 hours per week Monday to Friday 10.30am-5pm and rostered Saturday...

  • Customer Service Representative

    3 days ago

    Palmerston North, New Zealand VTNZ (Vehicle Testing New Zealand Ltd) Full time

    Opportunities for you to advance your skills - Medical insurance and free WoFs provided - Earn incentives on top of your wage VTNZ Malden Street in Palmerston North are looking for a Customer Service Representative to join their team part-time working 62.5 hours per fortnight Monday to Friday with some rostereted Saturday mornings. **Benefits** VTNZ values...

  • Customer Service Banker

    7 days ago

    Palmerston North, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. If you can...