Customer Services Representative

2 weeks ago

Palmerston North, New Zealand Carters Full time

For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated.

As a Customer Service Representative with CARTERS Palmerston North, your primary goal will be to deliver outstanding service to our building trade customers in our Showroom and over the phone. This is a great part-time role that will suit someone wanting to work school hours from 10am - 3pm for a total of 24 hours a week.

Your responsibilities will include:

- Direct engagement face to face and over the phone with our customers
- Identify suitable products and process sales accurately while promptly resolving any arising issues to ensure customer satisfaction.
- Supporting Account Managers and collaborating with internal and external partners around lead times and to arrange prompt and efficient delivery to our trade customers.
- Merchandise stock and maintain levels within the showroom.
- Maintain cleanliness and uphold safety standards through general store housekeeping.

**About you**
You will be the perfect fit for this role if you are committed to delivering exceptional customer service and have the following skills and qualities:

- Someone who values teamwork and approaches tasks with a positive mindset.
- Skilled administrator known for their exceptional efficiency, organisational skills and precision.
- Exceptional abilities in written and verbal communication
- Proficient in utilizing computer systems with a solid grasp of technology.
- Innate interpersonal skills, adept at fostering trust and building rapport with our valued customers.
- Building industry knowledge is advantageous.

**Advantages of Advancing Your Career with Carters**
- Stability and a focus on work life balance
- Attractive compensation package
- ** 7.5% benefits package** designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to Kiwisaver.
- ** Company buying privileges across all CARTERS stores.**:

- Training, Development and Promotional opportunities

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