Service Advisor
7 months ago
Our business
Our group has four Toyota sites across the North Shore and West Auckland, as well as a Lexus dealership, and two Bridgestone stores. Our diverse and talented team of close to 200 are what set us apart. We’ve proud to have served the wider Auckland community for over 30 years.
As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.
What is the opportunity?
Hundreds of cars go through our Service Department each week. And so our Service Department is growing and we need an experienced Service Advisor to join the team so that we can continue to deliver an excellent customer and employee experience for everyone (check out some of our North Shore Toyota team here) In this team, you’ll be part of a well-oiled machine and represent a leading automotive brand in New Zealand.
As a Service Advisor you are the absolutely crucial go-between with our customers and our Technicians working on their cars. You will lead and front the customer experience for our Service Department - creating an excellent customer experience is key to the success of our business. It is often said that Sales will sell a customer their first vehicle, while the Service team sells the second and third.
Your day to day tasks would be:
- Welcoming customers into the service department and making sure they are checked in on time.
- Carrying out the service walkaround of our customers’ vehicles (not just Toyotas) asking them about their vehicle and the collection process.
- Working with the Workshop and within our CRM system to ensure a seamless customer experience. This includes looking at the customer’s name before they arrive so you can greet them, removing roadblocks, and reviewing the loan car status.
- Communicating the status of jobs to our customers clearly and in simple language.
- Invoicing, costing, and filing all job cards daily.
- Reconciling banking and passing tour internal Banking team.
- Costing any Warranty and Toyota Care claims.
We are passionate about supporting our people to find new and challenging opportunities within our business, so we are committed to supporting your career with us. We have Service team members with 20 + years’ experience with us / Toyota.
What can we offer you?
- Competitive pay package - salary + drive car + commission based on quarterly KPIs
- A fun, friendly and high-performing team who want each other to succeed and excel in their work.
- Professional development opportunities - we are passionate about supporting our people to find new and challenging opportunities within our business, so we are committed to supporting your career with us. We have Service team members with 20+ years’ experience with us / Toyota
- Access to discounts - You’ll be entitled to discounted vehicle servicing and WoFs. We are also a part of the MyBoost program where you can access discounts from over 50 of NZ’s favorite brands and stores.
- Long service rewards - when you reach five years with us, you’ll be entitled to an extra five days annual leave.
Skills & Experience
We are looking for someone with at least two years of Service Advisor experience. You will also:
- be organised and pride yourself on your time management abilities,
- have strong problem-solving skills, and ability to think on your feet,
- be competent with computers (we’ll teach you the ins and outs of our systems),
- enjoy working with customers and working with them to understand and meet their needs,
- be well presented, and
- have a full driver’s license and the right to work in New Zealand.
If this sounds like you, please get in touch NOW We can’t wait to learn more about you.
**NST-SA.DOCX
-
Service Advisor
6 months ago
North Shore City, Auckland, New Zealand Toyota Full timeAlbany Toyota is an award-winning family-owned and operated dealership with over 100 staff members across multiple sites. We have over 30 years of automotive experience and a proud history of providing excellent customer satisfaction. We are currently searching for our next Service Advisor superstar to join our growing Service Department at our Albany...
-
Service Advisor
4 months ago
North Shore City, Auckland, New Zealand Toyota Full timeAlbany Toyota is an award-winning family-owned and operated dealership with over 100 staff members across multiple sites. We have over 30 years of automotive experience and a proud history of providing excellent customer satisfaction. We are currently searching for our next Service Advisor superstar to join our growing Service Department at our Albany...
-
Service Advisor
6 months ago
Palmerston North, New Zealand Sime Darby Motors Full time**Job Details**: - Reference #- 53004- Location(s)- Palmerston North- Expertise- Administration, Finance/Accounts, Receptionist, Registrations, Service Advisor- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) Are you a positive, "can-do" individual who excels in a frontline environment? Can you creatively solve customer issues...
-
Junior Service Advisor
6 months ago
North Shore City, Auckland, New Zealand Toyota Full timeAlbany Toyota is an award-winning family-owned and operated dealership with over 100 staff members across multiple sites. We have over 30 years of automotive experience and a proud history of providing excellent customer satisfaction. We are currently in search for our next Junior Service Advisor superstar to join our Service Department at our Albany...
-
Advisor On Deaf Children
3 months ago
North Shore City, Auckland, New Zealand Ministry of Education NZ Full timeJob Type: Fixed Term- Location: North Shore City, NZ**Help shape the future of Education**: - We work to _**_shape_**_ an _**_education_**_ system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in...
-
Senior Information Sharing Advisor
2 months ago
Auckland City, New Zealand New Zealand Customs Service Full timeDo you want to play an important role in the protection of New Zealand's borders? - Work with a team that values collaboration and innovation - Be part of a progressive, inclusive and dynamic business - Auckland or Wellington based with options to work flexibly from home. We are looking for a Senior Information Sharing Advisor to join the Customs Legal...
-
Service Advisor
6 months ago
Auckland City, New Zealand Toyota Full timeService Advisor - Permanent, full-time role- New Lynn, Auckland- Competitive pay package - salary + drive car + commission based on quarterly KPIs- Career development with a globally recognized (and celebrated) brand!Our business Our group has four Toyota sites across the North Shore and West Auckland, as well as a Lexus dealership, and two Bridgestone...
-
Service Advisor
6 months ago
Auckland City, New Zealand Goughs Group Full timeCompetitive remuneration, reviewed annually, + lots of benefits - Caterpillar dealership - renowned for training and career development - Opportunity for flexible working conditions Terra Cat is a leading provider of heavy equipment solutions, proudly representing the world-renowned Caterpillar brand. We are committed to delivering top-quality products and...
-
Service Advisor
6 months ago
Auckland City, New Zealand Toyota Full timeOur business We have been proudly serving Auckland’s North Shore and Western regions for over 30 years. With around 170 staff, our brands include Toyota, Lexus, and Bridgestone across five different dealerships. Our history goes back to 1989 and we have built long lasting relationships with our customers in that time. By joining us you can be secure in...
-
Parts Advisor
7 months ago
North Shore City, Auckland, New Zealand Toyota Full timeAlbany Toyota is an award-winning family-owned dealership with over 90 staff members across multiple sites. We have over 30 years of automotive experience and a proud history of providing excellent customer satisfaction. We are currently on the lookout for our new Parts Advisor superstar! You will be in a fun team of 5 based at our Albany branch working...
-
Health and Safety Advisor
2 months ago
Auckland City, New Zealand NZ Blood Service (NZBS) Full timeGreat opportunity for professional growth and development in a growing organisation - Be part of an exciting journey shaping NZBS health and safety culture - Work alongside passionate professionals **About New Zealand Blood Service** New Zealand Blood and Organ Service (NZBS) is dedicated to saving lives. Every year, tens of thousands of generous people...
-
Principal IT Service Advisor
2 weeks ago
Auckland City, New Zealand Mott MacDonald Full timePrincipal IT Service Advisor **Location(s)**:Auckland Central, NZ **Country**:New Zealand **Position Location**:Auckland, New Zealand **Contract Type**:Permanent **Work Pattern**:Full Time **Market**:Various **Discipline**:Information technology **Job Ref**:6300 **Recruiter Contact**:Matt McKenzie - Mott MacDonald is a uniquely diverse...
-
Principal Project Advisor
2 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeAn exciting opportunity to join NZ Customs as a Principal Project Advisor eGate Replacement Project is now available. This role is a full-time fixed term / secondment opportunity to 30 June 2025 based in our Wellington Customhouse. **About this role | Mō tēnei tūranga mahi** The Principal Project Advisor eGate Project (Principal Project Advisor) will...
-
Advisor Victim Services
7 months ago
Wellington City, New Zealand New Zealand Government Full timeFantastic opportunity to join the Victim Services team and work proactively and meaningfully across internal and external stakeholders and be part of a professional community of practice. - Permanent position based in central Wellington. Palmerston North may be considered. - Starting salary range of $90,114 to $94,929. - Must be able to travel across regions...
-
Risk, Security
6 months ago
Wellington City, New Zealand New Zealand Customs Service Full timeHelp protect NZ Customs | Te Mana Ārai and its people - Looking for your next step in security or risk? Come join us as a Risk, Security & Assurance Advisor We have two positions available for Risk, Security & Assurance Advisors - join the Customs Whanau! As part of our Risk, Security and Assurance (RS&A) team you'll be helping to provide Customs'...
-
Senior Advisor Health Safety Wellbeing
2 months ago
Auckland City, New Zealand New Zealand Customs Service Full time**_Looking for your next challenge to provide excellent health, safety and wellbeing expertise in a diverse organisation._**: - **_Dynamic organisation that invests in its employee health, safety and wellbeing._**: - **_Join a friendly and supportive team environment!_** We're looking for a passionate and skilled Safety and Wellbeing experienced...
-
Advisor, Ministerial Services
3 months ago
Wellington City, New Zealand Ministry for Regulation Full time**Utilise and build your ministerial services knowledge**: - **Support effective government engagement**: - **Work in a collaborative environment that values your professional input** We are seeking an enthusiastic Advisor to join the Ministerial Services team in a permanent role, based in central Wellington. **About the Role** The Ministry has a rare...
-
Chief Advisor
7 months ago
Auckland City, New Zealand Potentia Full time**The Opportunity**: Te Tāhuhu o te Mātauranga (Ministry of Education) are building on and establishing a team that is going to help deliver the future state of the education system in Aotearoa New Zealand, outside of the core curriculum. The programmes will be getting close to the front line of education - getting into the schools right across the...
-
Automotive Services Advisor
4 months ago
Palmerston North, New Zealand Bridgestone New Zealand Full timeCloses 08-Sep-2024 (NZST)_ - _Palmerston North, MWT, NZL_ - _per year_ - _Full Time_ - _Great staff discounts, benefits and health insurance!_ **_Are you looking for the next step in your automotive career? We are now looking for an Automotive Service Advisor to manage our Central store network, covering the Manawatu, Taranaki, Wellington and Hawkes Bay...
-
Customer Care Advisor
7 months ago
North Shore City, Auckland, New Zealand Plunket Full timeAt Whānau Āwhina Plunket, _people are at the heart of what we do, our frontline kaimahi impact the lives of whānau from across Aotearoa on a day-to-day basis, providing reassurance and clinical advice in homes, clinics and in community settings. We’re excited to share that we have a brand new opportunity for a Customer Care Advisor to join our Service...