Service Advisor

6 months ago

North Shore City Auckland, New Zealand Toyota Full time

Our business

Our group has four Toyota sites across the North Shore and West Auckland, as well as a Lexus dealership, and two Bridgestone stores. Our diverse and talented team of close to 200 are what set us apart. We’ve proud to have served the wider Auckland community for over 30 years.

As the leading automotive brand in New Zealand, Toyota is focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all.

What is the opportunity?

Hundreds of cars go through our Service Department each week. And so our Service Department is growing and we need an experienced Service Advisor to join the team so that we can continue to deliver an excellent customer and employee experience for everyone (check out some of our North Shore Toyota team here) In this team, you’ll be part of a well-oiled machine and represent a leading automotive brand in New Zealand.

As a Service Advisor you are the absolutely crucial go-between with our customers and our Technicians working on their cars. You will lead and front the customer experience for our Service Department - creating an excellent customer experience is key to the success of our business. It is often said that Sales will sell a customer their first vehicle, while the Service team sells the second and third.

Your day to day tasks would be:

- Welcoming customers into the service department and making sure they are checked in on time.
- Carrying out the service walkaround of our customers’ vehicles (not just Toyotas) asking them about their vehicle and the collection process.
- Working with the Workshop and within our CRM system to ensure a seamless customer experience. This includes looking at the customer’s name before they arrive so you can greet them, removing roadblocks, and reviewing the loan car status.
- Communicating the status of jobs to our customers clearly and in simple language.
- Invoicing, costing, and filing all job cards daily.
- Reconciling banking and passing tour internal Banking team.
- Costing any Warranty and Toyota Care claims.

We are passionate about supporting our people to find new and challenging opportunities within our business, so we are committed to supporting your career with us. We have Service team members with 20 + years’ experience with us / Toyota.

What can we offer you?
- Competitive pay package - salary + drive car + commission based on quarterly KPIs
- A fun, friendly and high-performing team who want each other to succeed and excel in their work.
- Professional development opportunities - we are passionate about supporting our people to find new and challenging opportunities within our business, so we are committed to supporting your career with us. We have Service team members with 20+ years’ experience with us / Toyota
- Access to discounts - You’ll be entitled to discounted vehicle servicing and WoFs. We are also a part of the MyBoost program where you can access discounts from over 50 of NZ’s favorite brands and stores.
- Long service rewards - when you reach five years with us, you’ll be entitled to an extra five days annual leave.

Skills & Experience

We are looking for someone with at least two years of Service Advisor experience. You will also:

- be organised and pride yourself on your time management abilities,
- have strong problem-solving skills, and ability to think on your feet,
- be competent with computers (we’ll teach you the ins and outs of our systems),
- enjoy working with customers and working with them to understand and meet their needs,
- be well presented, and
- have a full driver’s license and the right to work in New Zealand.

If this sounds like you, please get in touch NOW We can’t wait to learn more about you.

**NST-SA.DOCX

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