Uk & Nz Customer Service Operator and Smart Tariff

2 weeks ago


Wellington City, New Zealand Octopus Energy NZ Ltd Full time

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

About Octopus Energy

Since 2015, Octopus has been on a mission to bring affordable, green energy to the world. With the help of our in-house developed technology platform, Kraken, we’ve become the 4th largest energy supplier in the UK, opened retailers in 5 other countries, and licensed our software to retail giants including E.ON in the UK and Origin Energy in Australia. We’ve reinvented energy products with smart, data-driven tariffs to balance customer demand with renewable generation - and we’re the biggest investor in renewable generation in the UK.

We are now looking for an Operations Superstar for the UK Operations team.. Working with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector, one that’s at the forefront of changing the landscape of the energy industry across the world. A role with us offers you the chance to contribute to building world-class operations that will catapult you into a fantastic career.

More about the role

This is a full time, permanent position (37.5 hours) based in our Wellington HQ. While mainly working Monday - Friday, some flexibility is necessary to support remote customers on evenings and weekends from time to time. The salary range is $55 - $65k.

This means you will
- Have excellent communication skills and ability to adapt to the wide range of customers we speak to.
- Take ownership of their needs and find a way, no matter what, to figure things out with them.
- Handling customer queries, issues and complaints via phone and supporting the NZ team where needed
- Numbers driven role and high attention to detail required
- Minimum 1-2 Years UK Energy Industry experience
- Minimum 6 months NZ Energy Industry knowledge
- Have specialised background in minimum two industry/technical disciplines, covering any of billing, metering, smart products or vulnerability/extra care.
- Have specialised knowledge of low carbon technologies (batteries, heat pumps, solar panels and electric vehicles), including onboarding, integration, industry and billing processes.
- Have team player vibes - willing to step up when your team needs
- Be able to work in a high performing environment and be self-managing to fill your time.
- Be excited to work somewhere with a strong team focus with personal and team targets
- Happily split your time between customer contact and back-end customer issues.

***

What you will love about us
- Our company culture - we won best company to work for in 2019 and our CEO, Greg has recorded a podcast about our culture and how we empower our people
- Bringing yourself to work is at our core
- Flexible working environment - genuine work life balance here, we are in the top 5 companies in the UK, we treat you as a human, and do our best to make work and life merge smoothly together
- Huge focus on wellness; weekly yoga and massages, drinks, barista-style coffee machine, gym access, snacks from good-for and more
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
- Leaders that are trained in neurodiversity in the workplace

***

If this sounds like you then we'd love to hear from you.



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