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Service Delivery Manager

1 month ago

Auckland City, New Zealand Momentum Consulting Group Full time

Manage key internal and external relationships
- Great place to work | Excellent salary and benefits
- Hybrid work with the HQ based on Auckland's beautiful North Shore

This gold star employer believes culture is key to their success, that's why they hire people who are not only smart and capable, but also great team players.

If you love responding to change, doing things faster and smarter, and energising people, this could be the role for you.

**Here's what you'll be doing**:

- First and foremost, you'll manage relationships with internal and external partners, stakeholders and vendors to ensure delivery to business commitments
- You'll take care of SLA performance, service standards and policies, service lifecycle management, service strategy, design and transition
- You'll be instrumental in designing fit-for-purpose IT services and service improvement
- By collaborating with Chapter and Tribes Leads, you'll lead continuous improvement and be an enabler of a self-serve culture

**Sound like you?**

**These are the skills and background we're looking for**:

- Career success in a similar Service Delivery / Service Management role, ideally in a Software / ERP environment
- Experience in vendor management or client management (if you work for an ERP vendor)
- A confident communicator and influencer, able to engage effectively at all levels of the business
- ITIL Foundation v3 or 4 ideal