Service Advisor

4 days ago


Auckland City, New Zealand THL Full time

**Join Our Team as a Service Advisor and Camplify Agent**

**About thl**:
At Tourism Holdings Limited (thl), we craft journeys that become legends. Home to iconic brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting, we're more than New Zealand's premier tourism company; we're the world's largest campervan operator. Our global family includes maui, Britz, Apollo, and many more.

**The Role**:
Are you passionate about delivering exceptional customer service and embodying the professionalism of fine vehicles? We are seeking an experienced **Service Advisor and Camplify Agent** to join our dynamic team in Auckland. This is a full-time role that involves managing our service department and overseeing our Camplify vehicles, assisting with bookings, and preparing vehicles for hire.

**Who You Are**:
Whether you're a qualified technician or have experience as a Workshop Service Advisor, Service Receptionist, Fleet Coordinator/Controller, or Warranty Administrator, we want to hear from you
- ** Passionate Customer Service**:Experience in customer care.
- ** Travel & Tourism Experience**:A bonus if you have experience in this sector.
- ** Technical Knowledge**:Knowledge of light commercial or motorhomes is highly preferred but not essential.
- ** Excellent Communication Skills**:Ability to communicate effectively with customers and team members.

**Your Responsibilities**:

- ** Customer Experience Management**:Ensure a top-notch experience in our service department.
- ** Booking Management**:Handle bookings efficiently.
- ** Costing**:Accurately cost work completed.
- ** Customer Interaction**: Greet customers and manage their needs and expectations.
- ** Parts and Accessories**:Order and dispatch parts and accessories.
- ** Documentation**:Handle customer write-ups and instructions.
- ** Invoice Processing**:Process and allocate invoices.
- ** Camplify Vehicle Preparation**:Prepare vehicles for hire and liaise with customers and the team.
- ** Technical Enquiries**:Assist customers with technical enquiries in a professional manner.
- ** Service Updates**:Keep customers up to date with servicing progress.
- ** Work Tracking**:Track work in progress and manage invoicing.
- ** Upselling**:Request customer authority for additional work and upsell services.
- Reference #
- 47909
- Posted on
- 06 Jan 2025
- Closes on
- Location(s)
- Auckland South
- Expertise
- Administration, Customer Service, Inventory Management, Operations, Quality Assurance, Sales
- Job level(s)
- Experienced/Skilled
- Work type(s)
- Full Time
- Group division
- RVSC



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