Customer Care

4 months ago


Auckland City, New Zealand Chandler Macleod Full time

Looking for role closer to home? Tired of sitting in traffic? Then we have an exciting role for you, based out in Airport Oaks working for an organisation that values and cares about the health of New Zealanders.

Based in their beautiful new state of the art new premises, this role offers the opportunity to be cross trained across multiple functions, structured training and work within a team/organisation that shows genuine care, provides a supportive and inclusive environment and is focused on going the extra mile. On offer is a 3-month temp role (onsite), an immediate start with the potential to move into a permanent opportunity.

**About the role - Atu mo te mahi**
Reporting into the Customer Services Manager, this role requires a high level of resilience, empathy, data entry, attention to detail and excellent communication skills both written and verbal.

You'll have demonstrated experience in a fast-paced environment providing customer service/claims support and a keen eye for detail. You'll be the first point of contact for internal/external stakeholders, be an articulate communicator with a confident and professional personality. High work ethic, reliability and an ability to work independently and show a high level of initiative is key in this role.

**Key tasks and accountabilities**:

- Processing claims and investigations
- Receiving and process customers' orders
- Respond to customer enquiries about products, services, and complaints
- Create and distribute customer and supplier reports
- Working across multiple screens
- Maintain a high degree of professionalism
- Building and maintain positive, effective long-term relationships with all key stakeholders
- Meeting company KPIs and SLA's
- Promote Health and Safety
- Adhere to company policy and procedure

**About you - Pehea koe**
- Proven Contact Centre/Customer Service & Claims experience
- Experience using SAP (or a similar system)
- Great attitude, commitment, reliability and customer focussed
- Excellent time management skills, with proven ability to set/handle multiple priorities and meet deadlines
- Methodical and remains calm under pressure
- Strong attention to detail/computer literacy and accuracy
- Strong interpersonal and communication skills are essential (written & verbal)
- Ability to work co-operatively and effectively as part of a team and autonomously
- Resilient and pro-active
- Confident, engaging, and energetic approach.
- Proficient using Microsoft Office (excel, word) and strong data entry



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