Registration Receptionist's X 3

7 months ago

Christchurch, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

Are you looking for an opportunity to utilize your exceptional receptionist skills within the medical field?

**Mō te tūnga | About the role**

Canterbury Health Laboratories (CHL) is a busy diagnostic facility providing services to inpatients and outpatients at Te Whatu Ora Waitaha (Canterbury). You will be working for the largest medical laboratory within Te Waipounamu

We are seeking a highly motivated and detail-oriented Specimen Reception and Registration Receptionist to join our Pathology Reception and Registration Department. As the first point of contact for our valued clients, you will play a crucial role in providing a high-quality service experience.

This is a part time position required to work 15 to 25 hours per week between 08:00 and 18:00. This position may require occasional weekend or evening work to ensure seamless service provision.

In this role, you will be responsible for:

- Utilizing the laboratory information system to register patients, add tests, and access results.
- Perform a variety of duties within the assigned work area.
- Communicate accurate and timely information to the Section Head or Service Manager.
- Answer incoming telephone calls, providing clients with laboratory results or other relevant information.
- Undertake additional duties as reasonably directed by the Section Head or Service Manager.
- Ensure a safe and healthy work environment, adhering to all safety protocols to prevent harm to oneself and others.
- Strive for quality in all tasks performed to promote continuous quality improvement.
- Separate and process samples in accordance with established guidelines.
- Provide a high-quality service to clients, ensuring their needs and expectations are met.

**Ngā pūkenga me ngā wheako | Skills and experience**

This role requires the following:
**Essential**
- Previous customer service reception or telephonist experience.
- Customer focused communication, articulate, clear and friendly style.
- Administrative experience with attention to detail and accuracy.
- Complete discretion and confidentiality (in accordance with the Privacy Act)
- Organisation skills with the ability to prioritise and multitask as the situation demands.
- Computer skills (Microsoft Office, Word, Excel and Outlook)

**Desirable Personal Attributes**
- Be client and patient focused and committed to providing a high-quality service.
- Possess effective interpersonal skills and be able to work as part of a team.
- Have effective written and oral communication skills.
- Be able to work effectively and efficiently.
- Be adaptable and able to relate well to a wide range of people.
- Be disciplined, self-motivated and maintain a positive approach to work.
- Be able to work effectively and efficiently under occasional periods of pressure.
- Be punctual.
- Be able to display initiative.
- Have an ability to take and make decisions.
- Be aware of and exercise discretion in all patient related and departmental matters (in accordance with the Privacy Act).

At Canterbury Health Laboratories, we pride ourselves on delivering outstanding healthcare services to our community. Join our dynamic team and contribute to providing accurate and timely information to patients and healthcare professionals.

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- **s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

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