Senior Application Support
4 days ago
Brand New CBD Office
- Full-time Permanent Position
- Fun and diverse culture - bring your full self to work
**About the role**:
**Role Tasks**:
- Handling releases by collaborating with the business and IT to plan and implement enhancements and fixes
- Managing incidents to ensure resolution and compliance with established service levels
- Identifying and resolving problems through proactive problem management, prioritizing based on business needs
- Overseeing change management to ensure efficient handling of all changes and minimizing impact on service through the use of established procedures and methods
- Optimizing availability by monitoring, analyzing, and reporting on data
- Providing specialized project support and ensuring successful outcomes for larger projects
- Possessing excellent communication and leadership skills, and using technical and professional knowledge to drive innovation and continuous improvement
- Mentoring and supporting junior team members
- Managing stakeholders and vendors
**Technical Skills**
- Mentoring and supporting junior team members
- Managing stakeholders and vendors
- Data administration and maintaining data integrity
- Error investigation and root cause determination
- Logfile analysis
- Environment monitoring
- Software deployments
- Scripting for Automation eg. Powershell, SQL
- Problem analysis
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