Senior Application Support Engineer

7 days ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**
At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.
We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

You can expect to be involved across a variety of areas including:

- Application and Operational Support for all supported systems
- Deployment of the required enhancements and fixes facilitating between the business and IT to scope and deliver releases
- Oversee and ensure all incidents are resolved and delivered in line with agreed service levels.
- Proactively identifying and resolving problems and known errors, ensuring priority in the most appropriate order based on business need
- Ensuring TOWER IT change methods and procedures are used for efficient and prompt handing of all Changes in order to minimise impact of any related incident upon service, undertaking Change Approvals as required.

**What you'll need**
To be successful in this role, you will also be able to demonstrate the following:

- SQL Server Management Studio (with Legacy DTS support)
- Powershell
- Sumo Logic
- data administration and maintaining data integrity
- scripting to automate processes
- environment monitoring
- software deployments
- Scripting for Automation eg. Powershell, SQL
- Skilled in SQL
- Problem analysis

What we'll bring to the table

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights include:

- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 12 weeks
- Retail deals and discounts



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