IT Helpdesk Support Analyst

3 weeks ago


Auckland CBD, New Zealand Paragon Recruitment Limited Full time

We’re on the hunt for 6 new intermediate and senior IT Helpdesk Engineers
- Work flexibly and remotely, but you must live within Aucklands boundaries
- Excellent SaaS business, going places

About the role

Your role will be to resolve service desk tickets in a timely manner, able to identify complex and sensitive issues that need to be escalated to our management team is also part of the job. Being able to work under pressure at times to quickly resolve customer problems is expected of you.

About you
- The ability to quickly learn how our client operates and the technology that is used, is a must.
- Excellent computer and system skills that go with a patient nature, and superior problem-solving abilities, especially when dealing with non-technical users who may not always ask questions the right way, will be required for the role.
- You are passionate and enthusiastic about customer service because you understand how that attitude makes all the difference for our users.

What we offer?

Along with the freedom of flexible working, continuous development and opportunities for future growth, you’ll receive a competitive remuneration package. This is a stable role within a secure industry, with the opportunity to work with passionate and experienced people across the globe. We have great and responsive leadership, a fun, hardworking team and plenty of ongoing learning opportunities that mean you’ll continue to grow with us.

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Bonus

Application Question(s):

- Do you agree to working some weekend days as rostered, typically one weekend in every 5, with other weekdays off in lieu?
- Please describe your level of English communication, both written and verbal.
- What software support/ticketing systems do you have experience with? Please list them here.
- Tell us about the types of systems/products etc you have provided support on previously?
- What is your right to work in New Zealand?

**Experience**:

- help desk, support and technical customer services roles: 2 years (preferred)



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