Customer Service Specialist

5 months ago


Dunsandel, New Zealand Synlait Full time

Dynamic and busy role + growth area at Synlait
- Dunsandel base + free bus service + car parking + echarging
- Training & development + dynamic & passionate team

**The Role**

We have an exciting opportunity for a Customer Service Specialist to join our team on a permanent basis and be a part of a very innovative and collaborative team. This is a key role where you will manage the end-to-end sales transactions and ensure all our customer orders are fulfilled. You will manage customers to ensure satisfactory completion of each sales transaction including the China markets.

The main responsibilities of this role include..
- Ensure SAP, and any other sales systems and processes are maintained up to date and are accurate at all times
- Proactively manage customer payments to ensure compliance with payment terms and escalation of issues where needed
- Ensure all customer and market requirements for all orders are captured and met
- (including product labels, country specific requirements, customer specific requirements, payments, etc)
- Customer order management, enquiries, issues and complaints assigned to you. Coordinate with other Synlait teams as necessary, to ensure satisfactory resolution of each enquiry, issue, or complaint
- Manage the end-to-end sales order transactions and ensure a high level of customer satisfaction

If you are switched on, love building strong relationships and have previous experience in a customer facing role then we want to hear from you

**Skills and Experience**

To be considered for this role will require
- You will have minimum 3 years’ experience in a customer facing role
- High attention to detail and working to deadlines
- intuitiveness to be able to quickly assess situations and
- decisively/effectively act
- Sound analytical skills and knowledge of financial models

Ideally you will have a relevant degree in business, or equivalent industry experience is highly regarded in this role.

**What's next?**

**About Us - The Synlait Way**

Synlait is a dynamic, purpose-led milk nutrition company that is Doing Milk Differently for a Healthier World We pride our organisation as being different and allowing our spirit to drive our success, shifting perceptions and driving value through new thinking and a new attitude.

You’ll be joining down-to-earth, authentic people working together to create the very best in milk nutrition as we combine expert farming with innovative thinking and state-of-the-art processing to produce a range of nutritional milk products for our global customers.

We will challenge you by providing the opportunities you’ve been seeking to expand your career; we believe that everyone brings unique experiences and perspectives to the table so are committed to creating an inclusive workplace and embrace diversity to drive innovation and business success.

Together we will continue to create a workplace where everyone can thrive and contribute their best.

**What we offer**:
Click here to view all our benefits Synlait Employee Benefits

LI-KT1


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