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Financial Crime Analyst

4 months ago

Auckland City, New Zealand Westpac Full time

**Financial Crime Analyst (EOI Permanent)**
**-**
**AUC11519**

**Mō te tūranga | About the Role**
Join our Financial Crime Prevention and Investigations team to detect fraudulent activity (detecting transactional fraud across our online and card channels) and prevent Money Laundering and Terrorist Financing.

You will be responsible for the review of incoming Fraud and AML/ CFT alerts, assessing and taking action on them. Your role will involve the daily management of these alerts, so the ability to manage and prioritise across competing service level agreements and compliance obligations is a must.
Growing to become an expert in this field, you’ll utilise this expertise to educate and assist our customers and colleagues across the board. Analysing and compiling information to identify fraud patterns, or activity that may be of concern under the AML/ CFT Act (2009) and allowing us to take appropriate action to mitigate the monetary loss for our customers and for the bank. You will be working with customers who may have had been impacted by fraud, discussing their case to gauge the details of any compromise, and providing them with preventative tips for the future. You’ll have a strong focus on customer service and be empathetic and professional when educating internal and external customers.

**Hours**
Full time hours - 37.5 (8hrs per shift)
Shift: 4pm to 12am

**Rostered days**
Sunday to Thursday
Tuesday to Saturday

**Nā tāu rourou | What will you bring?**
- Strong customer service and retention focused experience
- Confident user of MS Office and general computer skills
- Analytical skills to determine items of importance/ significance from system reports
- Banking Product knowledge preferred
- You have built outstanding relationships with your customers
- You will have sound analytical skills to determine items of importance/ significance from system reports
- The understanding of AML/ CFT requirements is preferred
- You will need to be a fast learner, able to look outside the square and move with an ever changing environment
- High level of customer service and attention to detail
- Ideally - you’ll have previous banking experience and customer service experience (call centre or frontline customer experience is an advantage)
- Ability to quickly analyse information and make decisions

**Westpac Hei Wāhi Mahi | Working at Westpac**
- As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:

- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Generous parental leave - and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- Environmental and community care programmes

**Ko mātou tēnei | Our Organisation**

At Westpac New Zealand, our purpose Working in partnership to build a fairer and stronger New Zealand for Westpac people, customers and communities - Together Greater

What makes us unique are the people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac - it says, double you. Because we’re a place that values, rewards and recognises individuality. After 160 years of making New Zealand greater, our purpose remains the same - to help New Zealanders succeed. Our greatness comes from our difference, which is why we aspire to create a workplace where you can bring your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you
- The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us - we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities - your attitude and passion are as important to us as your experience, qualifications and capabilities_._

**Mahi tahi tātou, kaha ake tātou | Together Greater**

**Job***: Fraud Officer/Investigator

**Primary Location***: Auckland Region

**Other Locations***: AKL-Auckland City and Fringe, New Zealand

**Employee Status***: Permanent

**Schedule***: Full-time

**Posting Date***: 14/03/2023, 9:05:00 PM

**Closing D