Workplace Floor Concierge

7 months ago

Auckland City, New Zealand BNZ Full time

**Ko mātou tēnei | This is us**

Our tūranga (role) as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way

The Properties tīma (team) within operational excellence business unit holds a critical support tūranga in BNZ. The Properties tīma are responsible for the execution and delivery of our overarching property proposition, strategy and workplace service functions to ensure we achieve strategic outcomes aligned with our BNZ ambition to deliver world class colleague and customer experience here at BNZ.

We have a generous annual leave allowance and our insurance and benefits are very attractive You will join a supportive tīma and have the opportunity to ako, develop and progress your career within BNZ.

**We have multiple positions available in Auckland and Wellington. All roles are full time and onsite so you will need to be based in one of these locations.**

**Mō te Tūranga | About the tūranga**

We sat down with one of our Tīma Leader's (who you'd report to), and they let us know the following bout the tūranga:
**What are the day-to-day tasks the person will complete?**
- Be the workplace champion first point of contact for BNZers on office floors and provide assistance and direction as necessary to ensure our colleagues experience for their in-office days is a great one.
- Provide a friendly and approachable can-do experience to all BNZers, assist in queries and raising of workplace related issues, FM requests and work with the workplace team to ensure that issues raised for assigned floors are being closed out promptly.
- Ensure that in kitchen colleague floor essentials are fully stocked and stationary cabinets are monitored and restocked as required.
- Work closely with workplace concierge to set up meeting rooms and assist the team with the organisation of inhouse events and catering.
- Be proactive in identifying and logging any workplace related issues before they are raised and walk your assigned floors throughout the day to monitor and manage.

**What is the most exciting thing about this opportunity?**

To be part of the BNZ workplace team in a supportive and collaborative environment, being a workplace services champion that is the first point of contact for BNZers and mailroom deliveries. No two days will be the same

**What technical skills are required for this tūranga?**
- Friendly and approachable can-do attitude.
- Ability to think on your feet and multitask.
- Proficient communicator.

Becoming a fundamental part of the workplace services team, delivering exceptional colleague and experience and creating an environment where everyone feels welcome.

**What attributes will this person display in order to be successful in this tūranga?**

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

**PLEASE NOTE: The Position Description mentions Auckland, Wellington and Christchurch location. The advertised roles are Auckland and Wellington based.**

**_ Applications close Wednesday 12 June at 1155pm._

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