Head Concierge

5 days ago

Auckland City, New Zealand SO Full time

**Company Description**
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row.

We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences. Reporting to the Rooms Division Manager, this role offers a fantastic opportunity to oversee Concierge operations at SO/ Auckland. Manage a team of under 10 while building your global career portfolio.

This role offers a Annual Salary of $62,400 in a Full Time permanent role - 40 hours guaranteed per week.
- Lead and inspire the Concierge team to deliver exceptional, personalised guest service.
- Supervise front-drive operations, coordinating with other departments where necessary.
- Engage with guests during peak times, promptly addressing needs in public areas.
- Maintain impeccable standards in the luggage rooms and hotel assets.
- Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.
- Review guest feedback with associates to drive continuous improvement.
- Train and coach team members to confidently promote local activities and experiences.
- Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.
- Address guest concerns promptly, collaborating with department heads for resolution.
- Assist in recruitment, seeking team members with strong customer service potential.
- Ensure high standards of appearance, punctuality, and performance within the team.

**Qualifications**
In order to be successful for this role:

- Must hold a clean, FULL New Zealand driver’s license
- Proven track record in managing and motivating a large team
- Opera Cloud knowledge preferred
- Exposure in a 4 or 5 star hotel environment
- Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout
- Be a skilled negotiator to resolve a range of guest and employee concerns
- Immaculate personal presentation and high level of communication - both verbal & written
- Flexibility of availability - able to work days/evenings/weekends and night shift
- Full working rights in New Zealand

**Additional Information** SO/ BENEFITS**
- Staff meal provided per shift
- Dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor & Ennismore hotels and properties
- Family & Friends Hotel Discounts
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- Annual Salary of $62,400 in a Full Time permanent role - 40 hours guaranteed per week.

**Our Commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know._

  • Head Concierge

    2 hours ago

    Auckland, New Zealand Accor Hotels Full time

    Company DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front...

  • Head Concierge

    1 day ago

    Auckland, New Zealand Accor Hotels Full time

    Company DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front...

  • Head Concierge

    3 days ago

    Auckland, New Zealand So Full time

    Job Description We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences.Reporting to the Rooms Division Manager, this role offers a fantastic opportunity to oversee Concierge operations at SO/ Auckland.Manage a team of under 10 while building your global career portfolio.This role offers a Annual Salary...

  • Porter

    6 months ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** Join the excitement of Auckland's newest 5-star team for Accor's **Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa. Our stunning new...

  • Office Coordinator

    6 months ago

    Auckland City, New Zealand Combined Insurance Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Receptionist/administrator

    1 day ago

    Auckland City, New Zealand 2degrees Mobile Limited Full time

    At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people! **Do you like making people smile?** **RECEPTIONIST/ADIMISTRATOR** **Your role, your journey | Te Huarahi Whakatipu** The Receptionist - Administrator plays a crucial role in the smooth operation of...

  • Office Coordinator

    6 months ago

    Auckland City, New Zealand Chubb Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Porter / Valet

    3 months ago

    Auckland City, New Zealand Hilton Full time

    Porter / Valet A Luggage Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. **What will I be doing?** As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and...

  • Front Office Manager

    6 months ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** THE PULLMAN IS YOUR PLAYGROUND** Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby...

  • Workplace Coordinator

    6 months ago

    Auckland City, New Zealand JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Lobby Host/receptionist

    1 month ago

    Auckland City, New Zealand JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see...

  • Experience Ambassador

    1 month ago

    Auckland, New Zealand Jll Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...