Team Lead
7 months ago
**Team Lead - National Contact Centre**
- Do you have advanced knowledge of Salesforce and experience with multiple Contact Centre systems?
- Permanent, Full-time (37.5 hours per week)
- Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking.
- A whanau-friendly workplace
**About us**
Te Wānanga o Aotearoa (TWoA) is New Zealand’s second largest tertiary institution, and we’ve been providing transformational education opportunities to New Zealanders for nearly 40 years. Our vision of **‘Whānau transformation through education’** drives our commitment to being at the forefront of tertiary education underpinned by Māori culture and values.
Ko ngā uara (our values) are woven throughout the actions we take to achieve great outcomes for our tauira (students) and kaimahi (employees):
- ** Te Aroha**:Having regard for one another and those for whom we are responsible and to whom we are accountable.
- ** Te Whakapono**:The basis of our beliefs and the confidence that what we are doing is right.
- ** Ngā Ture**:The knowledge that our actions are morally and ethically right and that we are acting in an honourable manner.
- ** Kotahitanga**:Unity amongst iwi and other ethnicities; standing as one.
**About the role**
The primary purpose of the Team Lead Contact Centre is to supervise, train and develop a team of Contact Centre Representatives, monitor workflow efficiencies and performance targets, manage the daily work volumes, adjust work schedules and resolve escalations to ensure the Tatau Pounamu Contact Centre provides excellent service and tauira support. You will interpret contact centre information to support day-to-day operations and make decisions that meet organisational objectives by:
- Implementing contact centre operational strategies and operations to deliver a seamless enrolment experience for prospective tauira
- Leading, coaching, mentoring and training the Contact Centre team
- Analysing and reporting on inbound and outbound calls
- Monitoring and improving system performance and implementing contact centre technology
- Actively monitoring and improving conversion rates for our prospective tauira.
**About you**
- You have a Bachelor in Business Administration or relevant qualification
- You have experience in contact centre management and administration with great judgement and decision-making skills
- You provide leadership and support to the team to ensure quality delivery of service
- You are a supportive, collaborative team member who has the ability to get messages across using the appropriate method to suit the audience
- You have a sound understanding of te reo Māori phrases, mihi and greetings and of Māori values, culture and tikanga
As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable.
-
DevOps (Platform) Team Lead
6 months ago
Hamilton, New Zealand Livestock Improvement Corporation Full time**At a glance**: **Ref: 45187 | **Hamilton (Newstead) | **Architecture & Security, Business Analyst, Database Administration, Data & Analytics, Software Development, Test Analyst, Information Technology | **Experienced | **Permanent, Full Time | **DevOps Team Lead 080823.docx****: LIC have been providing innovative farming solutions for over 100 years, and...
-
Logistics Team Lead Skycity Hamilton
6 months ago
Hamilton, New Zealand SkyCity Entertainment Group Full time**About SkyCity** SkyCity is the place to come for fun in Hamilton. With our casino at our heart, fabulous Food and Beverage offerings, a Bowling Alley, and large Functions Centre - there's always something happening around here! SkyCity Entertainment Group is one of Australasia's leading entertainment destinations with four locations in Australia and New...
-
Senior Veterinary Laboratory Scientist
4 months ago
Hamilton, New Zealand IDEXX Full timeThe IDEXX laboratory team are currently seeking a motivated Team Leader to join our laboratory in a full-time role. Working in our custom designed site in Hamilton, NZ, you - as the successful hire, will lead the day-to-day operations of our core services team. Ensuring the provision of high-quality, efficient, effective, and timely diagnostic testing...
-
Lpg Delivery Team Lead
3 months ago
Hamilton, New Zealand Genesis Energy NZ Full timeReference #- 25745- Posted on- 11 Sep 2024- Closes on- 25 Sep 2024 23:00- Location(s)- Hamilton LPG Depot- Expertise- Customer Service, Logistics, Operations- Job level(s)- Experienced, Management- Work type(s)- Permanent full-timeGenesis Energy is one of New Zealand's leading energy retailers, supplying electricity, natural gas and LPG to more than half a...
-
Kitchen Support Team Lead Skycity Hamilton
6 months ago
Hamilton, New Zealand SkyCity Entertainment Group Full time**Like things clean and ready to lead your own team?** **About SkyCity** SkyCity Hamilton is the place to come for fun in the Waikato. With our casino at our heart, live entertainment, restaurants, a conference centre and ten pin bowling, there's always something happening around here! Together here at SkyCity, our mission is to thrill, excite and make...
-
Maintenance Engineer
2 months ago
Hamilton, New Zealand Alsco Full timeHamilton, New Zealand Reference: 6677006 **About us**: Alsco Uniforms stands at the forefront of global têxtile rental services, known for our unwavering commitment to excellence and innovation. Operating from our industrial processing laundry plant in Frankton, Hamilton, we proudly serve over 3000 customers throughout the vibrant Waikato Region. Join us...
-
Leading Hand
6 months ago
Hamilton, New Zealand Temperzone Full time**Company Description** Temperzone is a leading manufacturer, distributor, exporter of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best...
-
Clinical Lead
1 month ago
Hamilton, New Zealand Frontline Health Auckland Full timePart time leadership position working Mon-Fri with Christmas off! Great work/life balance in a new initiative streamlining Endoscopy offering. About the role: This role will not suit for those needing a visa as the hours of the position do not comply with government regulations. This private hospital is seeking an experienced team leader for a part-time...
-
Team Manager
2 months ago
Hamilton, New Zealand Wintec | Te Pūkenga Full time**Full Time**: - **Application Closes 04 Dec 2024**: - **Waikato - Hamilton City**: - **Vocational Education Teacher, Postsecondary** **Mō Tēnei Tūranga Mahi | About the Role**: We are looking for an Animal Technology Team Manager to become part of a high performing leadership team at the Centre for Applied Science and Primary Industries, Wintec/ Te...
-
Information Security Lead
6 months ago
Hamilton, New Zealand Livestock Improvement Corporation Full time**At a glance**: **Ref: 46086 | **Hamilton (Newstead) | **Architecture & Security | **Experienced, Management | **Permanent | **Information Security Lead PD.pdf****: Innovation is our core value at LIC. Currently ranked #8 in the latest TIN200 top NZ tech companies, we're busy implementing cutting-edge, scalable software solutions that are set to...
-
Risk Lead
3 weeks ago
Hamilton, New Zealand Pathways Health Ltd Full timeFull time role + Based in Hamilton East + Beautiful Office Extra annual leave + Paid wellbeing days + Increased KiwiSaver contribution Hybrid work model + Work-life balance encouraged + In-house chef Take ownership of overseeing and managing our groupwide risk management function.Mō mātou | About us Te waihanga kōwhiringa hōu hei oranga tangata, oranga...
-
Communications Lead
4 months ago
Hamilton, New Zealand Tuatahi First Fibre Full time**Join us in shaping New Zealand's digital landscape for future generations** At Tuatahi, we’re on a mission to build a better, brighter, and more connected Aotearoa. As a leader in the ultra-fast broadband revolution, we’re not just laying cables—we’re laying the groundwork for a digitally empowered tomorrow. Our fibre optic network, spanning over...
-
Technical Lead
6 months ago
Hamilton, New Zealand Gallagher Group Full time**About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Our technology can be found in more than 160 countries - protecting what matters most for government sites to global HQs, wildlife parks to dairy farms, palaces to prisons, and so much more. Born in 1938, we’re a privately-owned tech company and...
-
Enterprise Data Lead
4 months ago
Hamilton, New Zealand Waikato Regional Council Full time**Mō te tūranga | About the role** - Fixed Term for a period of 1 year. - Reporting to the Chief Information Officer, you will lead the implementation of the recommendations set out in the 2024 WRC Data Strategy Review. - Working with support from our external data partners and the IS Lead Team you will develop and implement the Strategic Data Initiatives...
-
Team Leader
3 weeks ago
Hamilton, New Zealand Healthcare of New Zealand Full timeAt NZCL, we are dedicated to support people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all people deserve to live fully, have equal opportunities, and achieve their ambitions. We are looking for an energetic and motivated Team Leader for our Residential Houses in Te Awamutu. You will lead a team in supporting...
-
Team Leader
6 months ago
Hamilton, New Zealand Waikato Regional Council Full time**About the role**: As Team Leader - Investigations, you will: - be responsible for leading a team of experienced investigators. - have people leadership experience. - specialise in completing formal investigations. - lead subsequent enforcement action, often through criminal court processes. - a strong focus for this role is to support the wider...
-
Product Management Lead
2 months ago
Hamilton, New Zealand Gallagher Group Full time**The Company** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. Gallagher has operations in New Zealand, Australia, Asia,...
-
Team Leader
7 months ago
Hamilton, New Zealand Waste Management Full time**Company Description** About us**: WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. **Job Description** About the role**: We have an exciting...
-
Hamilton, New Zealand Department of Conservation Full timeDevelop and support our Permissions team - High priority work | High workloads | 12 month fixed term - Leading permissions change management **He angitutanga | About the role** We're looking for a people leader with a real interest in team performance, keen to give their team the time and support they need to manage their work, and understand how they fit...
-
Team Leader
2 months ago
Hamilton, New Zealand Livestock Improvement Corporation Full time**At a glance**: **Ref: 48646 | **Hamilton (Riverlea Road) | **Fleet Services, Planning/Scheduling, Transport | **Experienced | **Permanent, Full Time | **Herd Test Sample Transport Team Leader 171024.pdf****: **About the Role** The Herd Test team are a part of the Operations & Service Group which is responsible for the strategy of keeping our people safe...