Patient Service Representative

2 weeks ago

Hamilton, Waikato, New Zealand Pinnacle Group Full time
E manawanui ana mātou kia hauora te katoa ahakoa he aha te momo mauiui.

Mā ngā ratonga tautoko katoa e puāwai ai te hāpori, kia anga whakamua te hauora o te iwi Māori.

'Ko te whāinga matua kia kākano rua ai ngā whakahaere o Pinnacle. Mā te piri tahi me te mahi ngātahi ka whakawhanake ai te oranga o te iwi māori me te ahurea o te ao māori.


Mēnā e tautoko ana i tēnei tirohanga whānui, e hiahia ana te noho ki tētahi rōpū aweawe tēnā whakapā mai ki a mātou'.


Pinnacle has made an explicit commitment to Māori and our communities to improve equity of health and wellbeing, in accordance with Te Tiriti o Waitangi.

We have also made an equity commitment to our Pasifika population.

If you would like to be a key contributor and part of a team to influence change, then please don't hesitate to reach out for a kōrero.

We would love to hear from you'.

Are you:

  • Passionate about people and their wellbeing?
  • Looking for a role that will allow you to help support people through their healthcare journey from a customer service perspective?
  • Keen to work for an innovative company that is here to support the sustainability and further development of leadingedge primary health care services?

Te whiwhinga mahi:
The opportunity


Due to business growth, we are currently looking for team players who are reliable, punctual, empathetic and non-judgmental to join us part-time.

The Patient Access Centre (PAC) works on behalf of a number of medical centre clients. We are primarily responsible for answering and processing inbound telephone contacts from patients, practice staff and other health professionals.

As one of our patient service representatives, your key responsibilities include:

  • Providing first response to inbound contacts in a timely, customer focused manner
  • Scheduling and monitoring information or appointments
  • Participating in health promotion campaigns and administrative tasks including (but not limited to), outbound calling, SMS (text) reminders and written correspondence
  • Working in a collaborative and cooperative manner with all colleagues to ensure the smooth and efficient running of the Patient Access Centre

He kōrero mōu:
About you

  • Previous customer service experience, ideally within a call centre environment or dental/medical reception (preferred but not essential)
  • Demonstrated high standard of written, verbal and interpersonal communication skills
  • Proven ability to effectively communicate with a diverse range of stakeholders
  • Excellent keyboard and computer skills with a high level of attention to detail and data entry
  • A commitment to delivering a high standard of customer service and keeping a positive attitude

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