Operations Associate
2 weeks ago
_We’re Houst. A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide - we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do._
- Coordinate a network of cleaning and maintenance suppliers to prepare homes for guest bookings and troubleshoot issues to resolve them in time before check-in for homes across Australia and New Zealand
- Schedule and complete regular property checks to ensure that guest experience has a positive impact on host reviews
- Booking routine property maintenance
- Assisting with recruitment and management of relationships with suppliers including cleaners and maintenance contractors
- Resource planning, managing supplier communications, as well as coordinating and monitoring the delivery of linen to our client’s homes
- Engage and check with suppliers to ensure homes are correctly prepared and provisioned with linen, cleaning equipment and toiletries and with no outstanding maintenance issues
- Quality control - maintaining a 5* standard across all properties in cleanliness and property condition Inbox management: this will include responding to host queries and internal communications from other teams in a timely and professional manner
- Handling all real-time payments and raising purchase orders when necessary
- Handling all operational tasks to ensure smooth functioning of all cleans/maintenance
- Contribute ideas to further improvement of processes and overall experience of Houst guests and hosts
- Work 40 hours per week across 5 days from 10am - 7pm
- Work on a Rota basis as the team operates 7 days a week.
- Be available for on-call for urgent issues such as guest lock outs 1-2 weeks/month. (Additional financial compensation per call out ranging between $100 - $175)
**Requirements**:
- Minimum education requirement is secondary/ high school level graduate
- 2 x days per week in the Auckland office
- Intermediate level Google docs, slides and sheets
- 2+ years experience working in a similar role
- Be a team player but also self-motivated and self-directed, collaborative, and able to produce high-quality work
- Proven ability to meet deadlines, with strong prioritisation and organisational management
- Strong communication skills (verbal & written)
**Benefits**
- Enviable company culture - we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
- Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements
- MacBook - For business use
- 25 days paid holiday (plus public holidays) - plus an extra day off on your birthday (because who wants to work on their birthday
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