Transition Specialist

**About us**

You know New World, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.

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**About the role**

As a Transition Specialist you’ll be joining a high performing Transition team who are responsible for managing and analysing the transition of IT solutions across Foodstuffs North Island into BAU activities. It’s a varied and busy role that will see you working closely with projects managers, service owners and vendors to ensure you’re facilitating and bringing in the right people during transitions.

Core responsibilities will include:

- Taking a lead of transitioning all project types through existing, or creation and maintaining of new Transition framework
- Analyse, report and present to key stakeholders on operational impact of new onboarded services through incident analyse and reviewing of business cases.
- You will from time-to-time project manage a number of initiatives.
- The onboarding and transitioning of services that other parts of the business have implemented outside of IT, through engagement, communication, and Transition framework.
- Gather all necessary information for our CMDB through onboarding of initiatives.
- Root cause analysis and investigation of any errors in transactions.

**About you**

With a grounding in IT operations, you’ll be ready to step into a role that will see you across all parts of IT. You’ll need to be a logical thinker with the ability to constantly look to streamline transitions. With exceptional communication skills you’ll be able to facilitate many different stakeholders from vendors to product owners to various IT teams.

With a focus on delivery, key to your success in this role will also include;
- Proficient skills in Microsoft Office including MS Project
- A logical way of thinking and working through tasks and errors
- Exceptional attention to detail
- Qualifications in Engineering, Science, PRINCE2 or related discipline relevant to Service Transition and Project Management

This is a great opportunity to step into a small yet effective team - we work hard but play hard too A great area to expand upon your IT skills and knowledge and gain great exposure.

**What’s in it for you**

In return, we offer a competitive salary package, including fully subsidised health insurance, flexible working, free parking, participation in the company superannuation fund and birthday leave and long service leave We also offer lots of learning and development opportunities to help build your career.

**Experience awesome. Achieve Awesome. Be awesomely you.