Team Leader Workplace Support

1 month ago


Auckland City, New Zealand Auckland Council Full time

**Looking for an experienced people leader**:

- **Lead a high performing workplace support team of 10-12 people**:

- **Make a positive difference for Auckland**

**He angitūtanga: The opportunity**

Auckland Council’s Corporate Support Services Department has an opportunity for a Team Leader Workplace Support to join the Workplace Support team. This role reports directly to the Manager Workplace Support Services, with between 10-12 direct reports.

You will be leading our customer-facing Workplace Support team, who support a positive workplace experience by managing visitor entry to our buildings, ensuring all common areas are managed and well maintained, and facilitating shared meeting rooms and facilities across our corporate offices.

Your responsibilities would include:

- Providing leadership to the team, including development, support, and training
- Fostering a high performing team and customer service focused culture
- Coaching, mentoring, motivating and managing the team to achieve effective and efficient delivery of services

**He kōrero mōu: About you**

We are looking for someone with strong management skills and experience. Significant customer service experience would also be a bonus, as this role is dealing day-to-day with our internal customers in a large and complex political organisation.
This is a hands-on team leader role, where you will be expected to be in the office most days and joining the team in working the customer-facing desks in our Auckland CBD, Manukau and Albany offices.

We will be looking for specific experience with the key role requirements:

- Experienced People Leader who can monitor and control rosters, workflows and outcomes
- High level of knowledge of audio-visual equipment and use of presentation and broadcast software - willingness to learn as technology evolves
- A relevant National certificate level 3 qualification e.g. business management, hospitality or similar equivalent work experience”
- Minimum of 5 years’ experience in facilities, workplace operations, customer services or hospitality industry, preferably in a large and complex organisation

**Ngā āhuatanga kei a mātou: What we offer**

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

In return for your hard work, you can expect a rewarding and supportive work environment.
- Ehara taku toa, he takitahi, he toa takitini My success is not mine alone, but the success of many._

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts

**Applications close**:Tuesday 6th February 2024
You can find a copy of the position description here.

The salary range for this role is $75-90,000

Our employer Kiwisaver contribution is additional to base salary offered.

workingforauckland
- Auckland Council strongly encourages our employees to be fully vaccinated._


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