Customer Success Representative

4 months ago

Hamilton, New Zealand Gallagher Group Full time

**The Company**

Our purpose at Gallagher is to ‘protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families. Gallagher has been in business for almost 85 years, and we are just as committed to creativity and innovation today as when we started. Headquartered in New Zealand, and with offices in 10 locations around the world, we’re proud to employ over 1400 people throughout #TeamGallagher. The North American market has experienced exponential growth over the last four years. We have offices located in Riverside, MO, Canton, GA and Owen Sound, Canada.

**The Product**

Throughout our history we’ve been known to develop award-winning solutions, and now we’re commercializing the next. Named eShepherd, this future farm virtual fencing technology allows farmers to monitor, move and contain livestock anywhere on their ranch, breaking down those difficult to fence paddocks into smaller grazing cells to run a more efficient and thriving pasture-based system. Our technology provides real-time data and 24/7 visibility of livestock, increasing productivity and profitability, and offering a cost-effective solution for environmental compliance and sustainable practices. eShepherd is a solar powered, GPS enabled, livestock neckband that enables you to simply draw your virtual fence anywhere on your property and your cattle learn to move with and remain within the virtual barrier.

**The Role**

We have an exciting opportunity for a customer success representative to join our team in **Hamilton **and continue our successful commercialization of the eShepherd virtual fencing products to our markets.

In this role you will work with a wider customer success team responsible for proactively supporting customers with their eShepherd requirements and concerns and providing solutions in a way that builds trust and rapport to enhance customer awareness and satisfaction.

In this role, you’ll successfully guide new customers through the onboarding process, ensuring a smooth transition and understanding of the product and associated services. This will include:

- Conduct orientation sessions to introduce customers to the product features.
- Assist in the setup and configuration of customer installations and accounts.
- Provide training and resources for effective product utilization.
- Foster strong, long-term relationships with key accounts, acting as the primary point of contact.
- Regularly engage with customers to understand their needs and challenges.

**The Fit**

With an ability to communicate with a diverse customer network, you will be able to understand the product and support in depth customer interaction about how our virtual fencing offering is applied. This role will require some of the following:

- A relevant qualification or equivalent experience in business, project management, agriculture or a related field.
- A good practical understanding of the livestock production business, practices, and associated technologies.
- Start-up experience/mindset.
- Customer-oriented mindset with a passion for ensuring customer success.
- Proactive and self-motivated, with the ability to work both independently and as part of a team.
- An innate ability to manage many tasks simultaneously and have a good eye for detail.

**Why Gallagher?**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. We also offer:

- When you’re in the office you’ll have free parking, subsidised on-site café and great eateries nearby.
- Retirement plan contribution up to 5% (on top).
- Life & Disability Insurance.
- Boost App membership; Gallagher staff discounts at a variety of NZ stores.
- Plenty of fun along the way; team building events, inspiring guest speakers, and team lunches.

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