Sales & Customer Services Representative

6 months ago

Hamilton, New Zealand Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports across the globe, we provide our #TeamGallagher members unrivalled globally focused career pathways.

Although we’ve been in business for over 85 years, our high-tech solutions for the animal management and security industries are increasing sought after around the world. Within our Animal Management business, we are passionate about taking our technology and putting it to work to make farm life easier and more profitable for our customers and ensuring that they have a positive impact on environmental and animal welfare issues.

**About the Role**

In this newly created Sales and Customer Service role, you’ll play a crucial part in the overall success of the Animal Management team by creating sales opportunities in emerging markets and delivering world-class customer service. This is a role you can really make your own by helping to create and design the new sales function within the Customer Service team. On a day-to-day basis you’ll be:

- Interacting with customers by way of sales and service opportunities
- Conducting outbound sales calls
- Providing accurate information about products or services
- Processing customer orders
- Troubleshooting and resolving customer issues Ensuring timely resolution of customer issues.

**The Fit**

To excel in this role, you’ll need to have strong customer service skills and phone-based sales experience. To enable you to hit the ground running, you would’ve ideally worked in the agricultural industry or come from a farming background. You’ll have the hunger to develop valuable relationships and uncover new business opportunities, a customer-focused attitude, strong problem-solving abilities, and a solution-oriented mindset. You’ll also have:

- At least two years sales experience, preferably within the NZ farming sector
- At least two years customer service experience
- Proficiency in using customer relationship management (CRM) systems, SAP/ERP and other relevant software
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
- Strong interpersonal skills and the ability to work well within a team
- Excellent communication skills, both verbal and written.
- Adaptability and willingness to learn about new products and industry trends.

**Why Gallagher?**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and prioritise the well-being of our employees. As part of #TeamGallagher you have access to:

- Competitive salary and annual bonus
- A modern work environment, free parking, subsidised on-site café and great eateries nearby
- Retirement plan contribution up to 5% (on top)
- The flexibility to work from home or the office once fully onboarded
- Life & Disability Insurance
- Access to Virgin Pulse, the world’s 1# digital health and wellbeing solution platform
- Boost App membership; Gallagher staff discounts at a variety of NZ stores
- Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches

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